Operational Technology Configuration Manager

About the job

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. 

As an Operational Technology Configuration Manager at National Highways, you will play a key technical role in ensuring the reliability, safety and performance of the technology supporting our Strategic Road Network.

You will work across a diverse range of operational technology systems, managing configuration, change, testing and troubleshooting within a complex, safety-critical environment. Working closely with operational teams, technical specialists, suppliers and stakeholders, you'll ensure configurations are accurate, controlled and compliant with business and technical standards.

With our technology estate continually evolving, you will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design.

This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings.

• Manage and maintain configuration information for critical Operational Technology systems, ensuring accuracy, integrity, availability and full lifecycle control.
• Complete configuration requests and Requests For Change (RFCs) through approved tools and governance processes, assessing and coordinating controlled change to minimise operational risk, disruption and downtime
• Support the planning, testing, validation and deployment of new or upgraded Operational Technology systems, ensuring configurations are technically sound and successfully integrated into live environments.
• Provide specialist operational and technical support during incidents, faults and system issues, using a structured approach to identify risks, investigate problems and coordinate effective resolutions with internal teams and external suppliers
• Maintain accurate asset, geographical and account records in line with cyber security standards, while driving improvements to technical documentation, configuration processes and knowledge across the team.
• Support and help develop the configuration of advanced traffic management systems and site data design, including the accurate configuration of signs, signals and associated roadside technologies across the Strategic Road Network.

About you

We are looking for someone with a strong technical background who can work confidently with complex systems and configuration in a live operational environment.

• Demonstrable experience configuring, maintaining and supporting complex technical systems in an operational environment, with an understanding of system, component, interface and data relationships.
• Proven experience in configuration and change management, completing technical changes through formal processes and applying controls to minimise operational risk.
• Strong technical aptitude with a methodical, analytical approach to problem solving, fault investigation and assessing the impact of configuration changes.
• Experience of incident management and supporting operational resources during incidents, crises or major events. Experience in an operational control room or safety-critical environment is desirable.
• Strong stakeholder engagement skills, with experience working collaboratively with technical specialists, operational teams, suppliers and partners, and communicating effectively with technical and non-technical audiences.
• Relevant technical qualification, apprenticeship or equivalent practical experience, with a proactive approach to continuous improvement. Knowledge of National Highways operations and associated technology is desirable.

About us

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our