Role: Operations Support SpecialistAt The Brothers that just do Gutters, we’re not just about gutters—we’re a tight-knit team dedicated to making sure homes stay dry and stylish. Our work environment is as dynamic as our solutions, and we pride ourselves on having a good laugh while delivering top-notch service. From innovative installations to flawless repairs, we handle every job with the expertise and care that’s earned us our top reputation. If you’re ready to join a company where hard work meets high fives and every day brings a new challenge, The Brothers that just do Gutters is where you’ll thrive!PURPOSE:The Operations Administrative Assistant is a multi-faceted role designed to keep our daily business functions running smoothly. Reporting directly to the Operations Manager, this position provides critical behind-the-scenes support. You will oversee inventory, and assist with customer service. This position is 70% Admin and 30% hands-on in the warehouse.Operations Administrative Assistant Capabilities:
- Organizational Skills - Manage multiple tasks and maintain organized filing systems.
- Communication Skills - Communicate clearly and professionally in writing and verbally.
- Time Management - Prioritize tasks and manage scheduling effectively.
- Technical Proficiency - Skilled in office software. Proficiency in Microsoft Suite or Google Workspace (specifically heavy spreadsheet usage, document creation, and email management).
- AI Literacy: Familiarity with leveraging AI platforms (e.g., Gemini, ChatGPT) to optimize workflows, drafting, or problem-solving.
- Attention to Detail - Ensure accuracy in data entry and document preparation.
- Problem-Solving - Address and resolve administrative issues efficiently.
- Customer Service - Provide excellent service to clients and handle inquiries with a friendly attitude.
- Team Collaboration - Work well with colleagues and support various departments.
- Adaptability - Adjust to changing priorities and learn new tools quickly.
- Driver's License: Must possess a valid Driver’s License with a clean driving record.
- Physical Ability: Ability to lift 50lbs
Administrative Assistant General Responsibilities:
- Email Management
- Respond to Emails: Address incoming emails promptly, providing responses to customer inquiries, internal requests, and general correspondence in a professional business manner.
- Organize Inbox: Prioritize and categorize emails to ensure timely follow-up and efficient management of communications.
- Phone Management
- Answer Phones: Handle incoming phone calls, directing them to appropriate departments or individuals and taking messages when necessary.
- Customer Assistance: Provide information and assistance to callers, resolving inquiries and issues effectively.
- Customer Scheduling
- Assist with Appointments: Help customers schedule appointments and services, coordinating with internal staff to confirm availability.
- Manage Scheduling Conflicts: Resolve any conflicts or changes in scheduling, ensuring customer satisfaction and efficient use of resources.
- Worker Support
- Assist Team Members: Provide support to employees by helping with administrative tasks, coordinating schedules, and resolving any office-related issues.
- Resource Allocation: Ensure that team members have the necessary resources and information to perform their tasks effectively.
- Ad Leads
- Handle Leads: Respond to and manage leads generated from advertisements, providing information and follow-up as needed.
- Track Conversion: Monitor the progress of ad leads and report on effectiveness and conversion rates.
- General Administrative Support
- Assist with Various Tasks: Perform other administrative tasks as required, including document preparation, file management, and supporting daily operations.
- Adaptability: Be flexible and ready to take on new responsibilities related to the above duties as needed.
Inventory & Supply Chain Management
- Maintain accurate inventory counts of all materials and equipment.
- Receive, inspect, and organize incoming material shipments.
- Stage materials and prep equipment for installation crews ahead of schedule.
- Maintain the flexibility to transition from office to warehouse tasks.
If you’re someone who thrives on organization, finds joy in working with spreadsheets, and loves being part of a dynamic, fun team, we want to hear from you! At The Brothers that just do Gutters, we value a great working environment where creativity meets efficiency. Join us if you’re eager to contribute your skills to a supportive and energetic team, where every day brings new opportunities and a lot of laughs along the way.
Join Our Team at The Brothers that just do Gutters
The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.
We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.
Don’t settle for a fixer-upper career. Join us and build something great.
This franchise is independently owned and operated. The franchisee, not The Brothers that just do Gutters Corporate, is the sole employer for this position: your application goes directly to them, they alone make all hiring decisions, and any employment inquiries should be directed to the franchisee rather than to Corporate.