Operations Analyst - Baltimore, MD 21230 (Hybrid)

Job Title: Operations Analyst
Contract Duration: 12 months
Location: Baltimore, MD 21230 (Hybrid)

Role Summary
The FSL Operations team is responsible for servicing a loan portfolio comprised of bilateral and syndicated loans. The portfolio includes facilities where *** serves as (i) sole lender of record, (ii) administrative agent and lender on syndicated facilities, and/or (iii) lender in a third-party administrative agent’s syndicate. This role supports accurate and timely processing of loan activity, client and lender communications, and ongoing exception management in alignment with internal controls and books-and-records requirements.
Key Responsibilities
Process borrowing, funding, settlement, and paydown requests received from clients or agents (primarily via email) and ensure accurate booking to ***’s books and records.
Prepare and distribute transaction and lifecycle notices (e.g., funding, paydown, rate set) to clients and/or syndicate lenders, as applicable.
Prepare and distribute periodic interest and fee invoices to clients; for facilities with a third-party agent, reconcile interest and fee amounts per agent notices and ensure accurate processing to books and records.
Perform daily review of exception and break reports (including cash suspense and past-due items), investigate root causes, and take appropriate action to resolve in a timely manner.
Respond to ongoing and ad hoc inquiries from clients, third-party agents (where applicable), and internal stakeholders (e.g., Business Unit partners, Financial Controllers).
Partner with internal teams to support issue resolution, process improvements, and consistent adherence to operational procedures and controls.
Required Qualifications
Loans and/or loan syndication experience.
Strong attention to detail with the ability to manage time-sensitive requests and reconcile variances.
Effective written and verbal communication skills, including comfort interacting with external clients/agents and internal stakeholders.
Ability to work independently while collaborating effectively across teams.