Operations Analyst

Position Summary

Our client is seeking an Operations Analyst to join a collaborative and fast-paced team focused on delivering exceptional service and operational support. This individual will play a critical role in managing business processes, monitoring workflows, coordinating with external partners, and ensuring transactions move efficiently from initiation to completion. The ideal candidate is a proactive problem solver who enjoys working cross-functionally, analyzing processes, and identifying opportunities for continuous improvement.

What You'll Do

• Review and process business transactions to ensure accuracy, completeness, and compliance with internal procedures
• Monitor the status of submissions, transfers, and service requests, proactively following up to drive timely completion
• Serve as a liaison between internal teams and external partners to resolve issues and facilitate efficient processing
• Communicate updates and provide exceptional support throughout the lifecycle of each request
• Collaborate with team members across multiple business functions to support operational objectives
• Analyze workflows and identify opportunities to improve efficiency, accuracy, and customer experience
• Assist with reporting, data tracking, and operational analytics to support decision-making and process enhancements
• Troubleshoot complex cases, research issues, and develop practical solutions
• Maintain accurate records and documentation within company systems and platforms
• Contribute ideas and recommendations for continuous improvement initiatives
• Partner with technology and operational teams to support process optimization efforts
• Support special projects and additional operational responsibilities as assigned

Qualifications

• Bachelor's degree preferred or equivalent professional experience
• Previous experience in operations, business support, customer service, financial services, administration, or a related field
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Detail-oriented with strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with CRM systems, databases, or workflow management platforms
• Proficiency in Microsoft Office Suite, particularly Excel
• Strong interpersonal skills with the ability to build relationships internally and externally
• Self-motivated, adaptable, and committed to delivering high-quality results
• Team-oriented mindset with a focus on collaboration and continuous improvement

Ferretti Search

Ferretti Search is a specialized recruitment firm dedicated to connecting exceptional talent with outstanding organizations. We partner with companies across a variety of industries to identify professionals who can make an immediate impact while helping candidates find meaningful opportunities that support their long-term career goals. Our team is committed to delivering a personalized, relationship-driven approach throughout the hiring process.