About the Role
We are looking for an Operations Analyst to join the Fleet Operations Strategic Operations team. You will partner closely with functional leaders across Fleet Operations to understand performance, identify operational gaps, conduct deep-dive analyses, and support the operating mechanisms used to run the organization.
The ideal candidate is highly analytical, comfortable working through ambiguity, and able to turn imperfect data into clear insights. You will be expected to understand the operational context behind the numbers, investigate why performance is changing, and help translate findings into actionable recommendations.
What You ll Do
Operational Performance & Analytics
Analyze Fleet Operations performance across areas such as readiness, fleet response, ground operations, infrastructure, training, and market operations
Conduct deep dives into operational performance to identify trends, root causes, bottlenecks, and opportunities for improvement
Analyze operational efficiency across staffing, utilization, throughput, cycle time, capacity, and cost
Develop analyses that connect operational drivers to topline outcomes
Build business cases and quantify the expected impact of operational improvements
KPI & Metrics Management
Support the development and operationalization of Fleet Operations KPIs across P0 P3 levels.
Analyze the underlying drivers of topline operational metrics and help teams understand why performance is changing.
Partner with functional teams to improve metric definitions, data quality, targets, and reporting.
Maintain metric documentation and ensure consistency across dashboards and business reviews.
Identify gaps in existing measurement and recommend additional analyses where needed.
Weekly Business Reviews & Operating Mechanisms
Support the Fleet Operations Weekly Business Review and other recurring operating reviews.
Prepare performance analyses, identify significant changes, and surface areas requiring leadership attention.
Partner with teams to investigate performance gaps before business reviews.
Track actions and follow-ups coming out of operating reviews and measure subsequent impact.
Help improve recurring reporting and review processes as the organization scales.
Strategic & Ad Hoc Analysis
Perform cross-industry research to identify relevant operating models, benchmarks, and best practices.
Support special projects related to organizational performance, operating model improvements, automation, and cost efficiency.
Synthesize findings into clear recommendations and decision-support materials.
Qualifications
Bachelor s degree in business, economics, engineering, operations, analytics, or a related quantitative field.
2+ years of experience in operations analytics, business operations, strategy & operations, consulting, finance, or a related role.
Strong analytical and problem-solving skills, including the ability to structure ambiguous problems.
Proficiency in SQL, AI tooling, and spreadsheets.
Experience working with data visualization or business intelligence tools.
Ability to work with large, imperfect, or fragmented datasets and determine what conclusions can reasonably be drawn.
Strong written and verbal communication skills.
Ability to synthesize complex analysis into concise, decision-oriented insights.
Demonstrated ability to work cross-functionally across technical and operational teams.
Strong attention to detail and organizational skills.
Preferred Qualifications
Experience working in a high-growth, operationally complex environment.
Experience analyzing frontline or field operations.
Experience with workforce planning, capacity planning, process improvement, or operational efficiency.
Familiarity with Python or other analytical tools.
Experience partnering with Data Science, Engineering, Product, or Finance teams.
Experience supporting executive or senior-leadership operating reviews.