Operations Analyst I

Operations Analyst I

Erickson Immigration Group (EIG), is a full-service, premium business immigration law firm. We pride ourselves on a "Perfect Plus" customer experience through trust, honesty, transparency, and availability to our clients. We currently have a career opportunity for a business immigration Operations Analyst I to join our team in our headquarters office located in Arlington, VA. This is a fully on-site position.

Primary Responsibilities:

The Operations Analyst is responsible for providing effective and efficient mail processing and data entry and management services to internal clients across the US. This position plays a critical role in our mission to facilitate the hiring and movement of skilled talent on a global scale.

• Ensure all mailings are accounted for and accurately updated into the case management system and databases.
• Utilize web-based immigration case management system and database continuously and accurately.
• Scan, file, mail and maintain physical files and supporting documentation.
• Open or close records/cases in the case management system; maintain all records as requested by supervisor.
• General administrative duties - faxing, copying, and typing, etc.
• Meet assigned deadlines and communicate case progress/status/issues to supervisor.
• Follow up with clients for outstanding documentation.
• Maintain client contact information.
• Update and manage status reports.
• Build knowledge of Firm and client processes.
• Learn procedural and processing requirements for various types of non-immigrant and immigrant visa petitions and applications.
• Work closely with other Operations Analysts and Attorneys across multiple departments within the firm and your own team.
• Monitor internal systems to ensure immediate processing and high-level customer service standards.
• Contribute to the development of firm's processes to simplify work, standardize procedures, and help the team operate more efficiently and effectively.

Qualification Requirements:

• Bachelor's degree preferred or equivalent experience.
• Experience with document scanning and data entry.
• Familiarity with a case management system (such as Salesforce, INS Zoom, Tracker, or Law Logix).
• Skilled in a variety of technology tools, including, Microsoft Office 365 suite and Google productivity suite.
• Excellent written and oral communication skills.
• Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced high volume professional services environment.
• Excellent communication and interpersonal skills, and ability to communicate effectively at all levels in person, by phone and by email.
• Ability to provide information and respond to requests for assistance with courtesy and tact.
• Proven experience in handling multiple deliverables efficiently, with strong time management and prioritization skills while supporting various tasks simultaneously.
• Ability to anticipate situations and respond quickly and professionally.
• Very strong organizational skills and excellent attention to detail.
• Extensive file and document management experience.
• Show interest in expanding knowledge and responsibilities.
• Demonstrate flexibility and initiative regarding assignments for self and team.
• Must be a team player as well as self-motivated and committed to excellence in the workplace.
• Prolonged periods of sitting at a desk and ability to lift 15 pounds at a time.

Benefits:

• Casual work attire
• Paid time off, mental health days, parental leave, holidays, bereavement leave, and jury duty leave
• Affordable medical/Rx, dental, and vision plans
• Monthly parking and commuting subsidy
• Firm-provided short-term and long-term disability and group life/AD&D insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement savings plan with employer match
• Employee referral program
• Employee Assistance Program (EAP)