Operations and Service Delivery Lead

Applied Systems Engineering Inc

Campbell, CA

Full-time
Autofill and Review

30+ days ago

Job Description

Benefits:

Health insurance
Paid time off
Vision insurance
401(k) matching
Dental insurance

ASE seeks to hire a Service Delivery Lead based out of Bay Area (Campbell, CA) reporting to the Operations Head. This position is accountable for all customer projects for ASE’s DER Gateways, DER Aggregator and DER Control products. This position is responsible for project co-ordination with ASE's customers and for managing internal project and operations teams.

JOB PROFILE:

This position will be responsible for the following:

Service delivery and operations support with an ownership of KPI of Customer Satisfaction
Overseeing, coordinating and assist in product upgrades
Support ticket handling and ensure adherence to SLAs
Status reporting and Metrics
Managing client escalations and response
Handling On-Call support
Review and advise on infrastructure needs for projects

CANDIDATE PROFILE:

The ideal candidate for this role will have

Between 6-8 years of experience in a similar role with 2+ years in Utilities or Renewables industry
Basic SQL user knowledge
Unix/Linux user level knowledge.
User level knowledge of administering IT systems
Exposure to Cloud Infrastructure management on Azure and AWS
Customer relationship management skills
Have good problem-solving skills
String written, oral English communication and presentation skills.
Bachelor's Degree Electrical Engineering

Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Numbers & Facts

Location	Campbell, CA
Job Type	Full-time

Skills

ASEunmatched
Amazon Web Services (AWS)unmatched
Cloud Computingunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Satisfactionunmatched
Dental Insuranceunmatched
Electrical Engineeringunmatched
English Languageunmatched
Health Insuranceunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Linux Operating Systemunmatched
Maintain Complianceunmatched
Metricsunmatched
Microsoft Windows Azureunmatched
On Callunmatched
Operational Supportunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Product Positioningunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
SQL (Structured Query Language)unmatched
Sales Managementunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Systems Administration/Managementunmatched
Unix Operating Systemsunmatched
Vision Planunmatched

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