Position Summary The Operations Assistant provides hands-on support for back-of-house operations at the store level. Working under the direction of the Operations Manager, this role helps keep inventory, online order fulfillment, and warehouse processes running smoothly. This is a full-time role at 40 with occasional support on the sales floor after Q4.Core areas of support include:
- Assisting with receiving, processing, and staging new inventory.
- Supporting accurate and timely transfers, returns, RTVs, and replenishment.
- Helping fulfill e-commerce and store-to-customer orders.
- Keeping warehouse and backstock areas organized and accurate.
Core Responsibility Areas Inventory Support:
- Assist with receiving, tagging, and staging new inventory accurately and on time.
- Help process special orders, transfers, RTVs, and warehouse shipments.
- Participate in scheduled and on-demand cycle counts.
- Flag inventory discrepancies to the Operations Manager or Store Leadership.
- Support daily replenishment of inventory from backstock to the sales floor.
- Process returned products: tagging, steaming, or folding and returning them to the floor or correct location.
· Flag low-stock items and discrepancies quickly to avoid order delays. Warehouse & Back-of-House Support:
- Help organize and maintain warehouse and backstock storage areas.
- Constantly restock floor with backstock.
- Help maintain a clean, safe, and efficient storage and work environment.
E-Commerce & Fulfillment Support:
- Assist with e-commerce orders, charge sends, and store ship-to-customer orders for accuracy and timeliness.
- Follow packaging and fulfillment processes that meet brand and customer service standards.
- Help monitor e-commerce fulfillment accuracy and timelines, flagging issues as they arise.
· Support in preparing the store for high-volume e-commerce days (e.g., Black Friday, Cyber Monday).
- Pick, pack, and prepare online orders for shipment and in-store pickup with speed and accuracy.
- Ensure packaging meets brand standards and shipments go out on schedule.
Position Attributes
- Organized and detail-oriented
- Efficient at completing assigned tasks
- Good problem-solving skills
- Able to manage multiple tasks and shifting priorities during peak volume
- Clear communication and reliable follow-through
- Comfortable learning POS back-end systems; Excel familiarity a plus
- Eager to learn back-of-house processes and take direction well
Position Requirements
- Experience in retail, warehouse, e-commerce, or inventory-related roles preferred but not required
· Ability to multitask and manage priorities in a fast-paced environment.
- Basic computer skills; familiarity with POS systems and/or Excel a plus
- Strong organizational skills and attention to detail
- Good communication and follow-through
- Ability to lift or move up to 50-pound boxes or racks
- Must be able to work a flexible schedule, including nights, weekends, and holidays — availability throughout the Q4 season is essential
- Ability to remain on your feet for extended periods of time
- Willingness to provide light customer-facing support on the sales floor when needed
Holiday Blackout Dates: October 1 – January 15. No time off requests will be approved during this window.