Benefits:- Dental insurance
- Paid time off
- Training & development
The Operations Assistant is a vital role in ensuring the smooth operation of our customer service and sales functions. The individual will be responsible for assisting customers with inquiries about Orange Cabinetry, managing vendor sign-ups, processing sales inquiries, handling phone communications, and managing various order-related tasks, including warranties, back orders, refunds, and new orders. This role requires exceptional customer service skills, proficiency in QuickBooks, and the ability to effectively collaborate with sales representatives and other departments.
Key Responsibilities:
- Customer Assistance:
- Respond to customer inquiries about Highland Cabinetry products and services.
- Guide customers through the process of becoming a vendor for Highland Cabinetry.
- Facilitate a warm handoff of sales inquiries to the appropriate sales representatives.
- Order Management:
- Process new customer orders accurately and efficiently.
- Handle warranty claims, back orders, and refunds with attention to detail.
- Ensure all order-related documentation is accurately maintained and updated.
- Communication:
- Answer and direct phone calls in a professional and courteous manner.
- Provide support to sales representatives by managing inbound customer inquiries and processing sales leads.
- Administrative Tasks:
- Maintain records of all customer interactions and transactions using QuickBooks.
- Assist in the preparation of reports and documentation related to sales and customer service activities.
Qualifications:
- Experience:
- Minimum of 5 years of customer service experience, preferably in a similar role.
- At least 2 years of experience working with QuickBooks.
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and QuickBooks.
- Personal Attributes:
- A proactive and positive attitude with a strong work ethic.
- Ability to work independently as well as part of a team.
- Problem-solving skills with the ability to think critically and make decisions efficiently.
The successful candidate will be a team player who is detail-oriented, organized, and has excellent communication skills. If you are looking for a challenging and rewarding role that will help you grow professionally, we encourage you to apply.
Job Type: Full-time
Benefits:
- Retirement Plan (MYILSAVINGS)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Microsoft Excel: 1 year (Preferred)
- Microsoft Powerpoint: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Bolingbrook, Il 60440: Relocate before starting work (Required)
Work Location: In person