Operations Associate

Job Description

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Job Title: Operations Associate

Posting Start Date: 10/28/26

Job Description:

Position Information

Posted Range: $23.91/hour

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Operations Associate is responsible for performing a variety of complex administrative activities and support involving the operations of water & wastewater treatment, distribution systems, field operations, and/or regulatory compliance.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits.
• Research, compile, and update information in various systems - including data, spreadsheet, and word processing programs.

Maintains financial and/or other business records, journals, and ledgers.

• Interacts with internal/external customers regarding various issues and provides any additional assistance.
• Researches and resolves critical customer questions, concerns, difficulties, inquiries, and/or problems.
• Production chemical ordering.
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP, and myTime.
• Compiles and reviews numerous multifaceted reorts on a daily/weekly/monthly basis.
• Performs other duties as assigned.

Knowledge/Skills

• Microsoft Office Suite, especially Excel.
• Good time-management, organization, and prioritization of job duties.
• Excellent knowledge of office procedures.
• Excellent math knowledge.
• Excellent working knowledge of computer programs.
• Excellent knowledge of network and maintenance related issues.
• Knowledge of company billing guidelines and state billing regulations preferred.
• SAP knowledge preferred.
• Bilingual is a plus.

Experience/Education

• High school diploma or GED required. Some college courses preferred.
• Minimum of 3+ years related clerical experience preferred.

Certifications & Licenses

• Valid Drivers License with clean MVR.

Work Environment

• This role is located in our Peoria office.
• In some instances, must be able to lift up to 10 pounds maximum.

Competencies

Plans & Aligns

Decision Making

Communicates Effectively

Builds Networks

Action Oriented

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