Operations & Compliance Manager

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Operations & Compliance Manager

Must possess a legal work permit in the U.S. / Hybrid Model (remotely & on-site)

• Location: Chicago (IL)
• Employment level: Direct entry
• Function: Logistics / Cargo
• Working time: Full time
• Salary: Salary range: $8,270 - $13,000 USD per month
• Publishing date: 11-09-2026
• Application deadline: 11-23-2026

Join Usapply

Ready to drive operational excellence and ensure the highest standards of quality and compliance!

Lead quality oversight, strengthen safety and security practices, ensure adherence to customs regulations and international standards, and build seamless, reliable operations that deliver outstanding customer service.

Apply now and make an impact!

Tasks

The Operations & Compliance Manager is responsible for:

• Ensure that all operational processes, both internal & outsourced, meet the company's quality standards, providing reliable & consistent service to customers
• Ensure full compliance with all safety, security, & customs regulations
• Oversee the quality & compliance performance of suppliers & vendors
• Conduct regular review of operational processes to identify inefficiencies or risks
• Identify, assess, & manage risks related to operational quality, safety, & regulatory compliance
• Act as the point of contact for regulatory authorities regarding operational quality & compliance issues
• Promote a just culture & support the reporting of non-compliant events
• Monitor & support a robust quality assurance
• Participate in other duties as assigned

Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Requirements

To excel in this role, you will need a combination of the following qualifications:

• Strong understanding of IATA regulations, safety, security, & customs compliance
• Experience developing QMS, conducting audits, & implementing corrective actions
• Bachelor's degree in operations management, Quality Management, Logistics, or a related field. Certification in Quality Assurance or Compliance (e.g., ISO certification) is a plus
• 5-7 years of experience
• Leadership skills to manage cross-functional teams & influence stakeholders
• Analytical & problem-solving skills to assess risks & identify improvements
• Excellent communication skills with authorities, suppliers, & internal teams
• Attention to detail in process monitoring, documentation, & compliance
• Familiar with U.S. & Canadian regulations (CBP, CTPAT, TSA, USDA, PHMSA, CBSA, TC), ACE Air Manifest, & ACI
• Familiar with IATA DG, tenders, SGHA, mail processes, IATA CIMP, & CIQ messaging
• CV/Resume and Motivation Letter required
• Company will provide relocation assistance

Benefits

Company bonus (if applicable)

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Company bonus (if applicable), Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

About Swiss International Air Lines AG

Swiss International Air Lines (SWISS) is Switzerland's leading air carrier. With one of Europe's most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland's traditional values and is dedicated to delivering the highest product and service quality. The company also helps drive the decarbonization of the airline sector by modernizing its aircraft fleet, using sustainable aviation fuels and bringing ever greater efficiency to its operational processes. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world's biggest airline network.

Learn more

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