Operations Control Agent - PHL Airport

TAKE CONTROL OF THE GROUND. HELP KEEP THE SKIES MOVING.

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Operations Control Agent is a critical role responsible for monitoring and managing the operational aspects of airport services. This position involves overseeing and coordinating various operational elements such as flight schedules, gate assignments, and ground services to ensure smooth and efficient airport functioning. You are also tasked with responding to operational disruptions and emergencies, ensuring swift resolution and minimal impact. Furthermore, the role requires continuous communication with airlines, ground staff, and other relevant parties to maintain operational flow and adherence to safety and regulatory standards.

RESPONSIBILITIES

• Monitor and manage the operational control center for airport services
• Coordinate communication between various departments such as ground handling, maintenance, and security
• Track and report on flight operations, including departures, arrivals, and delays
• Ensure compliance with all aviation regulations and safety protocols
• Respond quickly to operational disruptions and emergencies
• Liaise with air traffic control and airline operations centers
• Oversee the implementation of contingency plans during irregular operations
• Provide real-time information and updates to relevant stakeholders
• Manage and update the operational database and systems
• Analyze operational data to identify trends and areas for improvement
• Assist in the development and updating of standard operating procedures
• Coordinate with ground services for efficient aircraft turnaround
• Facilitate crew briefings and disseminate critical flight information
• Participate in regular training and development sessions to stay abreast of industry standards
• Maintain clear and concise logs of all operational occurrences and actions taken
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• May need to climb and work at elevated heights
• Exposure to moderate and at times high noise levels
• Exposure to Biohazards and/or Chemicals
• Exposure to outdoor elements
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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