Operations Control Specialist

Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Job Category

Legal, Compliance & Audit

Position Summary

This position is responsible for a wide range of duties related to audit support and compliance review as assigned by management. The Specialist is responsible for audits in all areas of Credit Operations to ensure compliance with operational SOPs and applicable federal, state and banking regulations. This individual is responsible for identifying trends and reporting non-compliant concerns to the Operations Leadership team. Additional responsibilities include identifying trends, analyzing data, and providing compliance and operational support for regulatory complaint management, plastic reissues, ACH payment processing, reporting for Cashiering, responding to regulatory and direct consumer disputes, chargeback processing, and other duties as assigned.

Responsibilities

• Audit work processed by Credit Operations representatives for compliance associated with federal, state, and banking regulations.
• Establish proficiency to a level of becoming the subject matter expert for plastic reissues, including development of SOPs and audit processes.
• Research and respond to attorney letters and consumer disputes.
• Establish operational and audit processes for Cashiering.
• Review exception reports for adherence to applicable regulations and internal CFNA policies.
• Maintain and provide documentation of compliance and regulatory work product as requested.
• Perform OFAC and FinCEN reviews, report findings to CFNA leadership and the appropriate Regulatory agency as required.
• Oversee regulatory complaints and Unfair Deceptive Abusive Acts & Practices (UDAAP) log for accuracy and emerging trends.

Minimum Qualifications

High School Diploma with two years of experience in financial services, audit, and/or compliance.

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.