Operations Coordinator

Position Summary

Liron Lighting is seeking a detail-oriented and proactive Operations Coordinator to support our daily operations. This role focuses on RGA processing, customer post-sale support, and logistics coordination with the warehouse team.

The ideal candidate is organized, responsive, solution-driven, and comfortable working in a fast-paced distribution environment.

Key Responsibilities

1. RGA Processing & Customer Support

• Manage and process Return Goods Authorization (RGA) requests
• Communicate with customers regarding return approvals, replacement status, and credits
• Coordinate with warehouse team to ensure proper return inspection and documentation
• Maintain accurate RGA records in the system

2. Customer Post-Sale Service Support

• Provide shipment tracking updates to customers
• Follow up on delivery status, ETA, and freight delays
• Resolve missing shipment or damage claims
• Coordinate with carriers to investigate delivery issues
• Maintain professional communication via phone and email

3. Logistics & Warehouse Coordination

• Assist warehouse team with booking freight carriers and scheduling pickups
• Enter tracking numbers into system accurately and timely
• Monitor outbound shipments and ensure documentation is complete
• Work with trucking companies to resolve scheduling or delivery issues
• Support general operational tasks as needed

Qualifications

• 2+ years of experience in operations, logistics, customer service, or distribution
• Experience with RGA/returns processing preferred
• Strong organizational and multitasking skills
• Proficient in Microsoft Excel and basic ERP systems
• Strong communication skills (English required; Mandarin is a plus)
• Detail-oriented and able to work independently

Preferred Traits

• Problem solver with strong follow-up ability
• Comfortable handling customer complaints professionally
• Able to coordinate between office and warehouse teams
• Logistics or freight experience is a plus

Compensation

• Competitive salary based on experience
• Performance-based bonus opportunity
• Paid time off

Liron Lighting is Commercial LED lighting products manufacturer.

We specialize in designing and manufacturing LED products and benefits to commercial businesses for their lighting needs, as well as provide all the benefits that LED can offer; to include: the elimination of timely replacement costs, the measure of lowering cooling costs by not exuding heat, and conserving electricity with less wattage use.

Whether you have new or retrofit projects; whether you need interior or exterior lighting, Liron Lighting can provide the right products for your exact needs; and all while with budgeting your operational costs through conserving energy.

Our interior selection includes varieties of recessed ceiling mounts, as well as suspended linear styles. Our exterior selection consists of wall packs and vapor tight linear fixutres, that are perfect for lighting up all those darkened stairwells and parking garages, as well as many other exterior areas.

We offers our product lines through Electronic distributors to the entire north America.

Here at Liron Lighting, we strive to earn and keep your business, by providing prompt, courteous, and informative service.