Operations Data Analyst

Operations Data Analyst

As the Operations Data Analyst for the Outbound Program, you will support the day-to-day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation.

Location: Hybrid | USA | Full-time | Preference for Dallas, TX, New York, NY and Washington, DC

Responsibilities:

Data Collection & Reporting

• Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence
• Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity
• Deliver daily, weekly, and monthly performance reports to the leadership team
• Ensure data accuracy and consistency across all reports and tracking tools

Performance Analysis & Insights

• Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity
• Support the leadership team with data requests, ad hoc analyses, and performance deep dives
• Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders
• Flag data anomalies or performance concerns to leadership in a timely manner

Reporting Infrastructure & Process Support

• Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program
• Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations
• Identify opportunities to streamline data collection and reporting processes and recommend improvements
• Document data definitions, reporting processes, and data sources to ensure consistency and continuity

Collaboration & Program Support

• Work closely with the leadership team to align reporting with program goals and performance standards
• Respond to data requests from cross-functional partners in a timely and accurate manner
• Support special projects and initiatives requiring data analysis or reporting as assigned
• Other duties and responsibilities as assigned

Requirements:

• Bachelor's degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered
• 2-3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus
• Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus
• Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization
• Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred
• Strong attention to detail with a commitment to data accuracy and consistency
• Ability to manage multiple reporting tasks and deadlines in a fast-paced environment
• Clear written and verbal communication skills with the ability to present data findings to non-technical audiences
• Eagerness to learn, grow, and take on increasing responsibility over time
• Ability to work independently and collaboratively within a small, cross functional team
• Knowledge of healthcare, insurance, or contact center operations a plus

Strong Candidates will:

• Be naturally detail-oriented and take pride in accurate, clean, well-organized data
• Be comfortable working with large data sets and eager to develop their analytical skills in a real-world environment
• Communicate findings clearly - able to turn numbers into a story that non technical teammates can act on
• Be proactive and self-directed, taking ownership of recurring reports and flagging issues without being asked
• Be excited to help establish and continuously improve reporting processes
• Bring curiosity and a continuous improvement mindset to every dataset they touch

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

#LI-MM1

#LifeAtLantern