Operations Delivery Lead

TheOperations Delivery Leadprovides an exceptional customer experience by encouraging the team to achieve sales goals and by leading and supporting store teams and daily store operations. The role supports Multi-Site Managers and store leaders in executing Company sales and operational strategies into clear actionable direction for store teams. The Operations Delivery Lead promotes consistent execution of sales merchandising customer-service and operational standards while providing hands-on support within assigned store locations.Core ResponsibilitiesSupport Multi-Site Managers and store leaders to align priorities communicate expectations and drive consistent execution.Greet and assist customers while supporting sales through product recommendations and upselling.Train and support CSAs to drive sales customer engagement merchandising and daily operational execution.Promote employee accountability and performance by resolving workplace concerns supporting timely conflict resolution and escalating issues to upper management when appropriate.Identify operational gaps and lead process improvements that enhance sales performance and customer experience.Support merchandise receiving merchandising stocking replenishment inventory activities markdowns and maintaining organized customer-ready displays.Maintains the cleanliness and upkeep of the store by ensuring an organized safe and customer-ready environment.Support the rollout of sales initiatives promotions merchandising programs and operational changes.Communicates customer complaints inventory concerns and field feedback to management to support process training and operational improvements.Performs and oversees opening and closing procedures including store security cash-register reconciliation deposit preparation and required documentation.Perform other duties as assigned.Pay 23.01 per hour