Operations Director — Front of House or Back of House

CFA Brunswick (OH) FSU | Brunswick, Ohio

Lead with ownership. Develop people. Create lasting, positive change.

At CFA Brunswick, our vision is to create lasting, positive change through servant leadership. We’re seeking an experienced Operations Director to oversee either Front of House or Back of House operations, with leadership responsibility for 70+ employees.

You will own operational results, develop leaders, and build a culture where people are valued, challenged, and equipped to succeed.

Required experience: At least three years of comparable leadership experience.

Schedule: A minimum of 45 hours per week in the restaurant including evenings and Saturdays. Sundays off.

How We Lead

Our values—Respect, Stewardship, Integrity, Leadership, and Growth—guide our expectations:

• Respect everyone. Give honor, dignity, and respect regardless of title, tenure, or performance.
• Take ownership. Notice needs, bring solutions, use resources wisely, and follow through.
• Care enough to hold people accountable. Invest in relationships, communicate clearly, and address missed expectations directly and respectfully.
• Develop others. Coach consistently, delegate meaningful responsibility, and prepare others to lead.
• Stay teachable. Seek feedback, acknowledge mistakes, and apply what you learn.

Responsibilities:

• Lead daily FOH or BOH operations, maintaining high standards for hospitality, quality, safety, cleanliness, accuracy, and speed.
• Lead and develop a team of 70+ employees through supervisors and other leaders.
• Provide individual coaching to direct-report leaders at least twice monthly.
• Use guest feedback and performance reports to identify gaps and deliver measurable improvements.
• Manage staffing, deployment, and resources responsibly.
• Build consistent systems and hold leaders accountable for execution.
• Work alongside the team and partner with the Owner/Operator to strengthen restaurant performance.

Necessary Skills:

• Three or more years of comparable leadership experience with responsibility for people development, operations, and measurable results.
• Experience leading a substantial team and developing supervisors or other leaders.
• Strong communication, judgment, organization, and follow-through.
• The ability to maintain high standards while building respectful relationships.
• Readiness to lead in a fast-paced, hands-on restaurant environment.

Restaurant, hospitality, retail, or other high-volume operations experience is especially relevant.

What You Can Expect

An engaged Owner/Operator who invests in your development through coaching, honest feedback, meaningful responsibility, and clear accountability. We want you to grow as a leader while helping others do the same.

Compensation: Starting at $21 per hour

Benefits: Health/Vision/Dental/Life Insurance, 401(k) with Employer Match, Employee Discounts, Executive Coaching

Hours: Minimum of 45 hours per week in the restaurant; Sundays off

Availability: Must have open-availability including evenings and Saturdays

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

Starting at $21.00 per hour

Benefits

Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, 401(k), 401(k) matching, Employee discount, Paid training, Referral program, Other

Job Type

Full time