Reports to

Operations Manager

Schedule Type

On-site

Job Summary

This position will require experience in integrating and installing Augmented Reality systems at various customer sites. As an Operations Engineer, the holder of this position is expected to work independently integrating system components at the LightGuide, Inc. facility as well as installing and authoring comprehensive programs, while coordinating all resources for a successful implementation. This position will be based in the SE Michigan Area and will require domestic and international travel.

Job Responsibilities

• Ensuring specialized mechanical and electronic systems are properly integrated and installed, thoroughly tested in-house and fully integrated including customer training at facilities
• Integrate, install, and troubleshoot LightGuide systems, including but not limited to: 
• • Computers and all internal components
  • Graphics (i.e., Projectors, Monitors, CPU Hardware)
  • Projectors
  • 3D Vision
  • Other Computer Peripherals and (Nondescript) Hardware
• Following up and independently working through subtle issues for system success
• Sending daily status reports during integrations and installations activities/projects
• Work independently, with minimal direct supervision, to perform following activities, but not limited to: 
• • Coordinating Integrations, Installations, Programming, and Troubleshooting
  • Working at customer facilities           
• Perform in-depth troubleshooting and investigate root cause of issues to handle client inquiries via our main support channels
• Manage and solve assigned cases by providing the best support solution. Reference technical documentation and aid in building internal knowledge base content where gaps may be present
• Train users, customers, and partners to use the LightGuide system effectively and efficiently
• Work closely with business, engineering, and operations teams to ensure transparent communication and efficient issue resolution (i.e., Task management systems, Excel sheets, Shipping/Receiving Logs, Checklists etc.)
• Ensuring only qualified systems ship
• General Building Maintenance
• Able to design and build structures
• Be able to independently coordinate resources at the customer level. Will oversee their jobs and installs

Other Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Competencies

• Strong PC skills with some Audio-Visual Multimedia (AVMM) and Program Logic Controller (PLC) Experience
• Work independently or as a member of a distributed team
• Work independently at customer sites and interact with customers at different levels
• Coordinate activities while on-site, creating individual and teamwork schedules
• Verbal and written communication skills
• Physically and mentally able to install equipment: In-house and/or at customer locations
• Must be able to use power tools, ladders, boom lifts, forklifts, other electrical and controls equipment
• Project Management is a highly recommended skill
• Troubleshoot all Tier I & II and repair all LGS System deficiencies
• Customer Service/Management experience required. You will interact with customers      
• Proven Safety Record
• Ability to pass a drug screen

Education and Experience

• Vocational experience, Certification in a technical field, or Associate Degree in Business Science
• Bachelor’s Degree in engineering or business science is a plus

Don't meet every single requirement? At LightGuide, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) pounds.  Employees are required to use a computer keyboard and must be able to type sixty (60) words per minute.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Be able to work on a flexible schedule, when necessary, with potential to flex hours to accommodate customer requirements.  Occasional requirement to work late or during a weekend to accommodate a customer schedule or time zone. Ability to pass a drug screen may be required when applicable.    

Travel Requirements

• Most work will be in the US; some overseas travel will be required. Must be willing to travel up to 80% of the time.

DEI Statement

LightGuide, Inc. values, promotes, and celebrates Diversity, Equity, and Inclusion (DE&I) and encourages all women, men, minorities, those with a disability, veterans, and LGBTQ+ individuals to apply to our open positions.

Equal Employment Opportunity Statement

LightGuide, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, gender, color, religion, age, national origin, disability status, genetics, protected veteran status, socio-economic status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.