Operations General Manager

Operations General Manager in Boston, MA, United States

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Operations General Manager

Location: Boston, MA, United States

Date Posted: Apr 10, 2026

Job ID: 2603714

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Description

Job Overview:

The Operations General Manager (GM) serves as the operational leader for the Battery Wharf Master Association, a premier luxury waterfront campus comprising a hotel, residential condominiums, parking garage, retail spaces, and marina/boat docks. The Operations GM works in close partnership with the Battery Wharf Master Association Board, acting as the Board's primary operational advisor and executor of Board‑approved strategies, policies, and priorities. This position is responsible for the integrated oversight of all shared infrastructure, services, and common elements across the property. The Operations GM collaborates closely with the Hotel General Manager and Residential General Manager to ensure seamless coordination and an exceptional, consistent luxury experience.

Your Responsibilities:

• Provide input and assist the Board with the preparation of the Association's annual budget
• Be responsible for the daily implementation of the annual budget, perform general financial management and recordkeeping
• Assist Association and In House counsel on collection matters and monitor maintenance fee accounts
• Monitor and report monthly financials
• Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
• Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate.
• Negotiate Association contracts for routine services, subject to the Board's approval, and Association counsel as needed.
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
• Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
• Establish and maintain annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Team building to unite staff and create a cohesive working environment.
• Manage performance and discuss concerns regularly of all direct reports and team members.
• Enforce the use of policies, tools and programs by staff in the day-to-day management and operations and ensure proper adherence throughout business unit.
• Support the roll out and implementation of company & business unit initiatives and strategies.

Skills & Qualifications:

• Bachelor's Degree or equivalent relevant work experience
• Minimum 7 years relevant work experience required, preferably in hospitality, property or facilities management
• Minimum 2 years project management experience
• Experience managing large direct or indirect staff
• Possess working knowledge of budgets and fiduciary responsibility
• Demonstrated decision making ability
• Demonstrated written and verbal communication skills
• Working knowledge of legislation impacting property management, preferred
• Strong understanding of proposal/bid process
• Possession of or willingness to obtain CMCA/AMS certification required
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Compensation: $150,000.00 annually

Disclaimer Statement:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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FirstService Residential is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.