Operations Generalist (Customer Service)

Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailPosition Profile Job SummaryThis position provides clerical support for TOTE Maritime Alaska staff in Anchorage.Essential Job ResponsibilitiesExamples of daily tasks will vary based on where coverage is being providedUtilize internal systems e.g. Enterprise Asset Management EAM Cargowise Mainsail to track container shipmentsEngage with customers via phone or email regarding questions about deliveries pickups etc.Generate reports via internal systems to be utilized by multiple departmentsAudit reports bills of lading and delivery schedules for accuracyCommunicate with carriers to coordinate container logisticsRecord movement of containers and trailers entering and exiting the Anchorage terminalReference quotes for Northbound and Southbound container movementsData entry using internal systems or Microsoft ExcelBuild positive collaborative relationships with internal employeesOther duties as assignedQualifications Education Experience and CertificationsHigh School Graduate or equivalentClerical office experience or training preferredMeet the federal training standards required for transportation workers within 90 days or as schedule allowsMembership in Teamsters Local 959 is required upon acceptance of the positionKnowledge Skills And AbilitiesExcellent customer service skillsExcellent verbal and written communication skillsGood math skillsGood organizational skillsMust be a team playerAbility to multi-task and prioritizeAbility to work with little or no supervisionAbility to work under pressure with a high level of accuracyAbility to work flexible hours including evenings and weekends as requiredComputer literate with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite Outlook Word PowerPoint and ExcelIndependent judgment and work prioritization skills in a high-pressure environment while simultaneously managing various work assignmentsWork EnvironmentTypically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levelPhysical EffortMost work requires normal physical effortManual DexterityRequires moderate use of personal computer word processing and spreadsheets for compiling reports statistical data composing memoranda and other similar documentsThis is a union position. Newly hired employees should be considered on a trial basis for a period of ninety 90 calendar days from the date of hiring. After the completion of the ninety calendar day trial period seniority shall be effective as of the original date of employment. All employees who average a minimum of 15 hours per week or more for sixteen consecutive weeks will become members of the bargaining unit.Affirmative ActionEEO statementTOTE Maritime Alaska is an Equal Opportunity Employer Affirmative Action Employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected status under applicable law.TOTE Maritime Alaska participates in E-Verify and maintains a drug-free workplace.Explore transportation and logistics industry job opportunities from Hawaii to Alaska

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