Operations Generalist

Careerscape is recruiting on behalf of our client, a fast-growing e-commerce company, for an Operations Generalist to join their fully remote team. This is a fantastic entry point for someone who wants to learn how a growing online business really works, from order fulfillment and vendor coordination to customer support escalations and internal process documentation. You will get exposure to nearly every corner of the business and become the go-to person who keeps daily operations running smoothly.

Day to day, you will juggle a mix of recurring tasks and one-off fires, tracking orders, updating spreadsheets, coordinating with warehouse and shipping partners, and jumping in wherever a team needs an extra set of hands. People who thrive in this role are naturally organized, comfortable with ambiguity, and energized by variety rather than routine. If you like solving problems, learning fast, and being genuinely useful across departments, this role offers real room to grow into operations, supply chain, or business operations leadership over time.

Responsibilities

• Monitor daily order flow and flag fulfillment issues before they impact customers
• Maintain and update internal trackers, spreadsheets, and standard operating procedures
• Coordinate with warehouse, shipping, and third-party logistics partners on order status
• Assist customer support with escalated order, shipping, and returns inquiries
• Help onboard new vendors and maintain accurate vendor and product records
• Support inventory counts and reconcile discrepancies across systems
• Prepare basic reports on order volume, shipping times, and operational metrics
• Identify recurring bottlenecks and suggest simple process improvements
• Assist cross-functional teams such as marketing, finance, and customer service with ad hoc projects
• Help maintain organization of shared drives, tools, and internal documentation

Requirements

• High school diploma required, associate or bachelor degree preferred
• 0 to 1 years of professional experience, internships and part-time work count
• Comfortable working with spreadsheets including basic formulas and data entry
• Strong written and verbal communication skills
• Highly organized with excellent attention to detail
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Self-motivated and reliable when working independently in a remote setting
• Eagerness to learn new tools and processes quickly
• Experience with e-commerce platforms or customer service tools is a plus

Benefits

• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling
• Home office stipend for remote work setup
• Opportunities for growth into operations and supply chain roles
• Company-provided laptop and equipment
• Virtual team building and recognition programs
• Parental leave benefits
• Access to online learning and professional development resources