Job Description
Compensation: Starting at $23.00/hour
Schedule: Monday-Friday, 9:30am-6:30pm
The Operations Key Accounts Coordinator – Logistics Services orchestrates a range of critical functions to support and maintain the company’s key accounts. They manage day-to-day logistics operations, ensure data accuracy, and collaborate across internal and external-facing teams and systems to resolve complex issues. This role is an elevated opportunity for individuals looking to build a long-term career in supply chain and logistics.
Responsibilities
- Provide elevated coordination, oversight, communication and troubleshooting to meet the needs of key accounts.
- Collaborate across multiple internal and external teams and systems.
- Maintain accurate records of data, communication, billing and more associated with daily work function.
- Ensure performance that meets key expectations and metrics.
- Identify and coordinate resolution on behalf of key accounts.
- Communicate professionally with internal teams, terminal personnel, carrier partners and customers.
- Review customer and carrier expectations and flag discrepancies.
- Maintain organized records and ensure data accuracy across multiple systems.
- All other duties as assigned to meet evolving business needs.
Qualifications
- Education: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.
- Experience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs); Prior internal experience within successful experience within Forward’s Carrier Management Group highly preferred.
- High degree of customer service with a desire to go above and beyond for customer satisfaction.
- Strong attention to detail with the ability to follow processes and maintain data accuracy.
- Ability to manage multiple tasks and stay organized in a fast-paced environment.
- Effective communication skills, both verbal and written.
- Reliable attendance and strong work ethic with a willingness to learn
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
- Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).
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#LI-Onsite #LI-DR1
Numbers & Facts
| Location | Groveport, OH |
| Job Type | Full-time |
| Industry | Transport and Storage - Materials |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1981 |
| Website | https://www.forwardair.com/content/careers-0 |
About Company
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.
Skills
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