Operations LeadTop of the Rock | Ridgedale, MOTop of the Rock is seeking an Operations Lead to help create exceptional guest experiences while supporting the daily operations of one of the Ozarks' premier attractions. This hands-on leadership role helps oversee frontline teams, supports staffing and scheduling, ensures operational excellence, and maintains a safe, welcoming environment for guests and team members. [Operations Lead | PDF]What You'll DoLead, coach, and support a team of 20+ team membersEnsure outstanding guest service and efficient daily operationsAssist with staffing, scheduling, and team coverageSupport admissions, cashiering, membership programs, and daily reportingHelp manage crowd flow, wayfinding, guest inquiries, and issue resolutionMaintain safety, compliance, and operational standardsAssist Operations Managers with administrative and operational tasksWhat We're Looking ForHigh school diploma or GED requiredLeadership, supervisory, or team lead experience preferredHospitality, attractions, guest services, retail, or admissions experience preferredStrong communication, problem-solving, and organizational skillsProficiency with Microsoft Office applicationsAbility to work a flexible schedule including weekends, holidays, evenings, and occasional overtimeWhy Join Us?Work at one of the nation's most unique conservation and hospitality destinationsGrowth and leadership development opportunitiesEmployee attraction and retail discountsCompetitive benefits package for eligible team members, including medical, dental, vision, PTO, 401(k), and more Apply today and help create unforgettable experiences for guests visiting Top of the Rock.
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