POSITION SUMMARY

The Operations & Licensing Coordinator is responsible for managing and coordinating key regulatory, licensing, insurance, and administrative functions to support organizational compliance and operational efficiency across all communities and business entities. Core responsibilities include overseeing facility and business licenses, tracking renewals and regulatory deadlines, maintaining survey and compliance records, coordinating fleet registrations, and incident claims.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Licensing and Regulatory Compliance

1. Prepares, submits and tracks facility license applications and renewals with state regulatory agencies for senior living and skilled nursing communities.
2. Prepares and processes Change of Ownership (CHOW) and Change of Management (CHOM) filings, coordinating required documents and deadlines with agencies, Legal and Operations.
3. Obtains and renews business licenses, CLIA certificates and MDC numbers, and files annual reports with Secretaries of State and local jurisdictions so that entities remain in good standing.
4. Maintains a centralized license tracker for all communities and entities, monitors expiration dates and fees, and sends advance reminders so renewals are submitted on time.
5. Manages fleet vehicle registrations and renewals, keeps authorized driver records up to date, and coordinates vehicle accident reporting.
6. Serves as point of contact with licensing agencies for routine filings, inquiries and correspondence; escalates complex or adverse matters to leadership and Legal.
7. Maintains organized electronic and paper records of licenses, certificates, filings and agency correspondence in accordance with company retention policy.

Clinical

1. Maintains survey records for all communities, updates the survey tracker, and monitors survey-related fees, plans of correction and deadlines.

Insurance and Risk

1. Coordinates annual renewals for General and Professional Liability (GL/PL), Property, Employment Practices Liability (EPLI) and other non-benefit insurance, gathering exposure data and documents for brokers and carriers.
2. Reviews and tracks non-benefit insurance claims, communicates with brokers, carriers and third-party administrators, and keeps claim records current.

Executive and Operations Support

1. Manages executive calendars, including conference registrations, travel arrangements and client meetings.
2. Coordinates vendor business reviews by scheduling meetings, gathering performance and contract information, and tracking follow-up items.
3. Supports the Operations and Clinical teams by coordinating projects, answering inquiries, attending meetings, taking notes and communicating information as directed.
4. Researches and collects data to create operations, clinical, licensing and survey reports. Prepares and distributes reports and metrics to designated audiences.
5. Participates in continuous process improvement of operations and clinical programs. Supports initiatives through project coordination and implementation.
6. Assists with daily operations of the Certified Nursing Assistant (CNA) Program by tracking class schedules, recruiting students and compiling completion data.
7. Collaborates cross-functionally with Legal, HR, Finance and community leadership to keep processes and information aligned between departments.
8. Performs general administrative duties, including correspondence, invoice and expense processing, and maintaining spreadsheets and files.
9. Maintains professional knowledge of skilled nursing and assisted living, and stays informed on industry and state regulatory changes.
10. Performs other duties as assigned.

COMPANY WIDE RESPONSIBILITIES

1. Demonstrates Core Values of Respect, Integrity, Commitment and Trust.
2. Supports a dignified and caring atmosphere with residents, residents’ families, visitors and staff.
3. Protects privacy and confidentiality of information pertaining to residents, employees, the facility, and company information and records.
4. Maintains a safe and secure working environment and practices safe working habits.

QUALIFICATIONS AND EXPERIENCE

Minimum of 1–2 years of experience in operations support, licensing or regulatory compliance, project coordination, legal or executive administrative support, or an equivalent combination of education and experience. Skilled nursing or assisted living experience preferred; experience with state licensing agencies or Secretary of State filings is a plus. Proficient with the Microsoft Office suite, especially Excel for tracking and reporting. Familiarity with commercial insurance renewals and claims (GL/PL, Property, EPLI) is a plus. Able to quickly learn online filing portals and document management systems. Strong organization and attention to detail, with the ability to manage multiple deadlines at once. Excellent customer service, problem-solving and reasoning skills. Able to take initiative, work with minimal supervision, and handle confidential information with discretion.

EDUCATION

1. Associate’s degree in business, healthcare administration or a related field, or equivalent knowledge and skills obtained through a combination of education, training and experience. Bachelor’s degree preferred.

EOE/M/F/VETS/DISABLED – At Prestige, it is our promise to personally touch lives every day. It is a philosophy of caring based on our core values of integrity, trust, commitment, and respect, that are at the center of all that we do. We are committed to a diverse and inclusive workforce that represents all of us, coming from different experiences, cultures, backgrounds, and viewpoints. Inclusion is the way we treat one another and how we celebrate what makes us different.

Prestige is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.