Operations Manager - 174225

Responsibilities: of the Operations Manager: Lead daily operations by overseeing contact center performance and ensuring consistently high‑quality customer experience. Resolve escalated issues by coordinating across departments, identifying root causes, and recommending process improvements. Develop team talent by coaching leads, mentoring employees, managing hiring activities, and supporting career growth. Drive operational excellence by staying current on industry trends, recommending enhancements, and helping define performance metrics. Ensure compliance and accuracy by reviewing withdrawal requests, preventing fraud, and confirming adherence to contract rules and regulatory requirements. Requirements of the Operations Manager: Bachelor's degree required, along with 3 plus years of proven managerial experience. Experience in a contact center, insurance, or financial services environment. Demonstrated leadership ability with strong communication skills and the capacity to manage multiple priorities in a fast‑paced environment. Compensation: for the Call Center Manager: $80,000-$100,000 Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law