Operations Manager | Brooklyn, NY · $90,000 – $150,000 per year
About the Role:
A healthcare company in Brooklyn is hiring an Operations Manager to stand up a new treatment program from day one. This role decides how patients get in the door, how the team gets hired, and how the program stays audit-ready. It suits a builder who would rather write the playbook than follow one, and who will then lead the people running it.
Key Responsibilities
Building the Program
- Map out the program's workflows, policies, and procedures, and keep them documented and consistent with regulatory standards
- Work alongside clinical leadership to turn the program's design into a smooth daily routine
- Choose and set up the tools the team will rely on, from the EHR to scheduling and workflow platforms
- Create dashboards and reports that show how the program is performing, including census and patient outcomes
Intake and Hiring
- Create the patient journey end to end: referral, screening, assessment, admission, and orientation
- Develop referral partnerships with hospitals, courts, and community providers
- Set up eligibility checks, insurance verification, and documentation standards so intake is fast and billing-ready
- Run the full hiring cycle for clinical and administrative roles, including job descriptions, interviews, onboarding, and credentialing
- Confirm every new hire meets background check, credentialing, and training requirements
Leading the Team and Keeping It Compliant
- Lead the launch team by setting priorities, assigning work, and holding the timeline
- Coach through regular check-ins and performance reviews, and build a culture of accountability
- Get the program ready for surveys, audits, and licensure
- Help set up billing and revenue cycle processes with government and commercial payers
- Help shape and track the budget and staffing plan
- Own quality assurance, incident reporting, and follow-through on corrective actions
Qualifications
- Background in healthcare operations, ideally with some exposure to behavioral health settings
- A track record of launching a program, service line, or major operational system
- Working knowledge of healthcare regulatory requirements
- Experience supervising staff while juggling multiple projects
- Clear written communication and strong organizational and problem-solving skills
- Familiarity with insurance billing, EHR systems, and clinic revenue cycle
- Experience designing recruiting, onboarding, or HR processes
- Comfort with Excel, workflow tools, and data reporting
Interested? Send your resume to: Aron@bhirednyc.com