Operations Manager - 3rd Shift

As the Operations Manager of IDEXX’s Glen Burnie, MD veterinary reference lab, you will be overseeing the direct management and day to day operations of a 60+ person veterinary diagnostic reference lab. The focus on enhancing the lives of people and pets starts with our own employees; empowering them to achieve their goals by focusing on continuous improvement and supporting the strong collaboration and inclusiveness that exist in our team. 

IDEXX Reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise while providing the most complete and advanced menu of diagnostic tests along with technology and tools. 

If you’d like more information about laboratory jobs at IDEXX before applying, you can explore our Laboratory Careers web page: https://careers.idexx.com/us/en/referencelaboratories 

Why this role matters:  

As Laboratory Operations Manager, you are at the heart of what makes IDEXX Reference Laboratories work. Veterinarians and pet owners count on IDEXX's veterinary reference laboratories for accurate, timely results that guide critical decisions about the health of their animals, and those results depend on the people you lead. By building a culture of collaboration, growth, and continuous improvement, you empower your team to do their best work every day. Your leadership ensures the lab meets its quality, efficiency, and business goals, and that every sample is handled with care. Ultimately, your work helps veterinary teams give pets the care they deserve and helps IDEXX deliver on its commitment to enhancing the lives of people and pets. 

In this role… 

• You will serve as a big-picture people leader with a goal and mission to drive results and help people embrace change. 
• You will leverage your leadership abilities to coordinate day to day lab operations, including business planning, people management, and delivering results. You will be joining an innovative and fast-paced work environment with a strong focus on employee culture and development. 
• You will manage the overall business goals and results of IDEXX’s Dallas, TX reference lab.  You will have overall responsibility for achieving revenue and profitability goals. 
• You will manage staffing, including a supervisory staff on day and night shifts, assigning work, establishing performance metrics, monitoring activities, and evaluating performance. 
• You will lead the development of laboratory budget, policies, and procedures. 
• You will develop and implement strategies to increase efficiency, maintain quality and ensure continuous improvement of policies, systems, and procedures.  

What do you need to succeed? 

• You will have in-depth (5-7+ years) experience overseeing or managing a large, fast-paced, high-volume work environment. 
• You will oversee the entire lab during the 3rd Shift hours-3 direct reports and 60 indirect reports
• You have worked in a leadership position during 3rd shift hours
• A bachelor’s degree in a related field (business or science) is preferred. 
• You have proven successful track record of managing a large team with a focus on employee performance, empowerment, and development skills. 
• You’re an experienced change agent, preferably with LEAN experience, and you have applied this experience in lean manufacturing and implementation  
• You can adapt departmental plans and priorities to address resource and the operational challenges of a global company. 
• You excel at organizing, prioritizing and directing work activities. 
• You have a track record of successful project management skills and abilities. 
• You have strong communication skills, both verbal and written, with an ability to effectively present information to various audiences including senior management and those who report to you. 
• You are proficient in the use of Excel, Word and other PC applications and are comfortable with high computer use.  

What You Can Expect From Us:  

• Salary targeting: $98K/yr (but will be based on skillset)  
• Opportunity for annual cash bonus  
• Opportunity for performance based annual merit increase   
• Health / Dental / Vision Benefits Day - One  
• 5% matching 401k  
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!  

Schedule:   

• This is a 3rd Shift, overnight position
• The hours for this position will be 1:00am - 9:30am
• The schedule for this position will be: Tuesday Night - Saturday Night
• You may be expected to alter your schedule in order to attend morning meetings and oversee shift change

Why IDEXX: 

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. 

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. 

Let’s pursue what matters together.   
 
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 
 
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role.  
 
As a Laboratory Operations Manager, you will work on site in our GLEN BURNIE, MD lab. 
 
Does this sound like the opportunity for you? Apply today!

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