Operations Manager – Adult Family Home (AFH/CBRF)
CareTruly Healthcare | Milwaukee, WI
Position Summary
CareTruly Healthcare is seeking an experienced, hands-on Operations Manager to oversee daily operations at our Adult Family Home (AFH)/Community-Based Residential Facility (CBRF). This role leads staff, manages scheduling, coordinates resident services, and supports regulatory compliance to ensure safe, compassionate, person-centered care.
Key Responsibilities
Operations and Leadership
- Oversee daily facility operations and maintain a safe, clean, organized environment.
- Supervise caregivers, CNAs, CBRF staff, and support personnel.
- Develop staff schedules, monitor attendance and call-offs, and maintain adequate shift coverage.
- Create contingency plans for staffing shortages and emergencies.
- Collaborate with HR on recruitment, onboarding, training, coaching, and performance management.
- Promote teamwork, accountability, and employee retention.
Resident Services
- Coordinate admissions, assessments, move-ins, transfers, discharges, and healthcare appointments.
- Collaborate with the RN and Nursing Department on resident service plans, care concerns, incidents, and quality improvement.
- Communicate with residents, families, healthcare providers, pharmacies, and community partners.
- Protect resident rights, dignity, privacy, and independence.
- Provide direct resident care when necessary to maintain resident safety and continuity of services.
Compliance and Quality Assurance
- Ensure compliance with CareTruly policies, Wisconsin DHS regulations, licensing requirements, HIPAA, and applicable laws.
- Review resident records, medication documentation, and incident reports.
- Monitor infection prevention practices and assist with incident follow-up and corrective actions.
- Partner with HR and Nursing to maintain employee training, certification, and competency records.
- Support emergency preparedness, licensing surveys, and quality improvement initiatives.
- Coordinate facility supplies, housekeeping, maintenance, and other operational needs.
Required Qualifications
- High school diploma or GED.
- At least two years of supervisory or management experience in an AFH, CBRF, assisted living, long-term care, or healthcare setting.
- Current Wisconsin CNA certification in good standing on the Wisconsin Nurse Aide Registry.
- Completion of applicable Wisconsin DHS-required CBRF caregiver training.
- Ability to perform CNA and CBRF caregiver duties when direct care coverage is needed.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to maintain confidentiality and communicate effectively in English.
- Basic computer skills, including Microsoft Office, electronic health records, and scheduling systems.
Preferred Qualifications
- Associate or bachelor's degree in healthcare administration, nursing, business management, social services, or a related field.
- CPR and First Aid certification, or ability to obtain within the required timeframe.
- Valid Wisconsin driver's license and reliable transportation.
- Bilingual abilities and knowledge of Wisconsin AFH/CBRF regulations.
Reporting Structure
Reports directly to the Executive Director/Owner and works closely with the RN, Nursing Department, HR, caregivers, residents, families, and healthcare providers. Clinical decisions remain under licensed nursing professionals.
Join CareTruly Healthcare! Apply today to help lead facility operations and support high-quality, compassionate resident care.