Operations Manager

SUMMARY

The Operations Manager is responsible for leading all day-to-day operational functions of the location, including warehouse, inventory, fleet, order fulfillment, and delivery execution. This role partners closely with the Location General Manager to drive operational excellence, financial performance, safety compliance, and customer satisfaction.

The Operations Manager serves as the operational leader of the facility - ensuring 98% On Time & In Full (OTIF) performance, disciplined cost control, regulatory compliance (including DOT), and a culture of accountability, continuous improvement, and customer focus.

KEY RESPONSIBILITIES

Operational Leadership

• Direct and oversee daily warehouse and distribution center operations, including receiving, picking, staging, loading, inventory control, and delivery execution.
• Ensure achievement of 98% OTIF delivery performance and location service standards.
• Drive process discipline and adherence to company policies, procedures, and operational KPIs.
• Ensure accurate inventory levels, minimize shrinkage, and maintain strong cycle count controls.
• Strategically oversee fleet and dedicated delivery operations.

Financial & Business Performance

• Partner with the Location General Manager to support profitability and operational efficiency.
• Assist in developing and managing operating budgets.
• Monitor and control operating expenses, including labor, fleet, and facility costs.
• Evaluate capital expenditures and provide cost justification and ROI analysis.
• Drive labor productivity and optimize space utilization.

Team Leadership & Talent Management

• Supervise, coach, and develop operations staff (direct and indirect reports).
• Ensure proper staffing levels to meet operational and service demands.
• Lead performance management, hiring, training, and development initiatives.
• Promote engagement, accountability, and a culture aligned with company leadership behaviors.
• Serve as a change agent during organizational or process transformation.

Safety, Compliance & Risk Management

• Ensure compliance with DOT regulations, safety standards, Hazmat requirements, and company policies.
• Maintain environmental health and safety excellence within the facility.
• Reinforce safe work practices and lead by example.
• Partner with HR and leadership on workforce compliance matters.

Customer Experience & Cross-Functional Partnership

• Act as liaison between operations, sales, and customer service to ensure seamless execution.
• Proactively resolve operational issues impacting customers.
• Collaborate across departments to improve service delivery and efficiency.
• Champion continuous improvement initiatives aligned with LEAN principles.

Nature and Scope

This position is accountable for the direct supervision of operational associates and leaders within the location. The Operations Manager is responsible for operational execution, team performance, compliance, and financial impact at the location level.

Key Competencies

• Operational Excellence & Process Discipline
• Financial Acumen & Cost Management
• Leadership & Talent Development
• Customer-Centric Problem Solving
• Change Leadership
• Strategic Thinking with Tactical Execution
• Strong Communication & Cross-Functional Collaboration

QUALIFICATIONS

• Bachelor's degree in Business, Supply Chain, Operations, or related field (preferred)
• 5+ years of progressive experience in operations, logistics, or distribution leadership
• Experience supervising teams in a fast-paced distribution or warehouse environment
• Fleet management experience strongly preferred
• Knowledge of DOT compliance and safety regulations
• Experience with ERP systems, warehouse management systems, and operational reporting tools
• Exposure to LEAN, Six Sigma, or other continuous improvement methodologies preferred
• Strong analytical, communication, and decision-making skills
• Bilingual (English/Spanish) a plus