Operations Manager

Job Description for Operations Manager

About MFort Security Services
MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.
Equal Opportunity Employer – M/F/D/V

Position Summary
The operations manager is responsible for overseeing daily field operations while providing management support in the office. This hybrid position serves as a liaison between clients, employees, and MFort management. The ideal candidate will have strong leadership, communication, and organizational skills to ensure operational excellence across multiple residential and commercial sites.

Key Responsibilities:

• Serve as a key point of contact between employees and MFort management.
• Maintain consistent on-site coverage and respond to operational emergencies.
• Assist with shift coverage, open positions, and scheduling changes.
• Coordinate all scheduling updates with management, clients, and site supervisors.
• Supervise staff and perform regular on-site visits to ensure service quality.
• Assist with corrective actions, interviewing, employee training, and counseling as needed
• Attend client meetings and assist with new site startups.
• Collaborate with management to ensure staffing levels meet contractual requirements.
• Ensure completion of required training for all assigned personnel.
• Track, approve, or deny time-off requests and ensure shift coverage.
• Maintain accurate timekeeping, payroll records, and clock-in compliance.
• Effectively manage scheduling to reduce unnecessary overtime.
• Perform other duties as assigned by MFort Security Services.
• Collaborate with recruiting and HR to address staffing shortages and ensure smooth site startups.

Qualifications:

• Must be at least 18 years of age
• High school diploma or GED required
• Valid Illinois PERC card and 20-hour security certificate (or ability to obtain)
• Must always have open availability
• Ability to pass a drug test and extensive background check.

Ability to pass an MVR and have a valid driver’s license

• Strong communication, phone, and multitasking skills.
• Exceptional customer service and problem-solving abilities.
• Prior management or supervisory experience strongly preferred.
• Proficiency in Microsoft Office and scheduling platforms.

Compensation Range:

• $50,000 – $65,000 annually (commensurate with experience and leadership scope)

f you're looking to grow your security career, lead a high-performing team, and champion an environment where taking care of our people is our top priority, apply now to join MFort Security Services as our next Operations Manager.