Overview:
The Operations Manager, Corporate Distribution Accounts, Foodservice supports the operational execution and financial performance of Califia Farms’ corporate distribution business. This role manages the processes, systems, and analysis that enable distributor partnerships to operate efficiently, meet customer requirements, and support profitable growth. Working closely with Sales, Supply Chain, Finance, Customer Service, and external partners, this individual oversees account administration, pricing execution, trade optimization, product availability, and vendor compliance while identifying opportunities to improve service, accuracy, and efficiency.
This hybrid role works in the DTLA Arts District office Tuesday through Thursday.
Responsibilities:
- Manage day-to-day operational activities owning corporate distributor accounts, ensuring timely execution of account requirements and resolution of operational issues.
- Oversee product and account setup, item maintenance, and accuracy of product and account data across customer portals and internal systems.
- Coordinate product availability, allocation, and inventory priorities with Sales and Supply Chain to support customer needs and business objectives.
- Manage pricing administration and analysis, including price changes, required customer notifications, contract alignment, and validation of customer and distributor pricing.
- Support trade planning and optimization through program setup, spend tracking, evaluation of program performance, and reconciliation of rebates, billbacks, and accruals in partnership with Finance.
- Oversee vendor compliance and monitor distributor service performance, coordinating corrective actions and resolution of supply, delivery, and product quality issues with the appropriate internal teams.
- Partner with Finance and Customer Service to validate, investigate, dispute, and resolve deductions, pricing discrepancies, compliance charges, and other account-related claims.
- Support annual planning and ongoing forecast updates by analyzing sales trends, distributor inventory, and changes in demand in partnership with Sales, Finance, and Supply Chain.
- Develop reporting and analysis to monitor account performance, identify trends and risks, and support business reviews and operational decisions.
- Coordinate contract administration, including internal review and approval, documentation, key deadlines, and implementation of approved pricing and program terms.
- Coordinate operational execution of product launches, item changes, and distributor transitions, ensuring alignment of pricing, inventory, forecasts, and trade programs.
- Establish and improve processes that strengthen execution, reduce administrative complexity, and support a growing Away from Home business.
Qualifications:
- 3–5 years of relevant experience in the food and beverage industry, preferably in sales operations, account operations, or commercial distribution.
- Bachelor’s degree preferred.
- Strong understanding of distributor and broker operating models and experience coordinating account execution.
- Strong account operations, process management, and cross-functional problem-solving skills.
- Strong financial and analytical skills, including trade investment analysis, volume forecasting, and deduction management.
- Proficiency in Excel and experience using business intelligence, trade management, and customer portal systems.
- Strong time management and organizational abilities.
- Excellent interpersonal and communication skills, including written, verbal, and presentation skills.
- Ability to translate complex data into clear business insights and recommended actions.
- Up to 10% travel for customer company meetings, events, and food shows.
The expected salary range for this position is between $110,000 - $130,000 per year based on a full-time schedule. Location, confirmed job-related skills and experience will be considered in setting the actual salary. As a full-time employee, you will be eligible to enroll in Califia’s employee benefits program. You may also be eligible to participate in the company’s bonus program which may be subject to change.
The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.