Operations Manager

POSITION SUMMARY

Responsible for overseeing all of the administrative, operations and business aspects of their assigned licensed outpatient facilities. Includes managing the employee-employer relationship, staff supervision including completing performance evaluations, reviewing and coordination and collaboration of outpatient services with other members of leadership. Position also includes ensuring compliance with regulations and managing the budget and maintenance of the facility.  The Operations Manager will also perform many leadership, organization, and decision-making tasks to maintain and grow the facilities and programs they supervise.

ESSENTIAL RESPONSIBILITIES 

·         Supervise and oversee the overall staff performance for non-management staff of all disciplines

·         Evaluate performance and competency of assigned staff within required and assigned timeframes and standards

·         Ensures staff compliance with policies and procedures through utilization of training resources and disciplinary processes

·         Monitors financial reports of assigned sites and collaborates with appropriate leaders to ensure targets are met

·         Implements progressive discipline up to and including termination of assigned employees

·         Build and maintain a strong network of external relationships with referral sources

·         Maintain active community involvement; serve as a representative to assigned community groups as needed

·         Ensure legal obligations are met at all times, complies with federal and state law, accrediting and licensing agencies at all times, to include but not limited to Joint Commission and federal compliance regulations

·         Proactively evaluate and improve client and staff experience

·         Lead site team meetings

·         Maintain close collaboration with Clinical Managers and SME supervisors

·         Ability to identify, implement, evaluate, and sustain rapid change management

·         Work with the Director of Operations to review, update, maintain and where helpful innovate existing policies, procedures, and workflows to support population health and staff success

·         Monitor KPI’s, prepare reports and assignments

·         Ensures and role models the delivery of excellent customer service

·         Integrates department services with the organization’s primary functions and coordinates with other department/services in a manner which fosters a collaborative environment for teamwork within the facility and with other departments/services

·         Communicates the organization’s vision and values to be carried out in day-to-day activities

·         Ensures smooth operations at the site and that staff have the resources they need to do their job effectively and efficiently

·         Uses data to support ethical and effective decisions

·         Creates a work environment that emphasizes collective team performance and demonstrates Polara Health’s core competencies

·         Other duties as assigned

REQUIRED SKILLS

·         Must have excellent supervisory skills, and exceptional soft skills, such as relationship-building, communications, active listening, negotiation and diplomacy

·         Must have strong interpersonal communication, problem solving, and teambuilding skills

·         Must be detail oriented, have excellent organizational skills and be flexible

·         Ability to conceptualize from a systems perspective

·         Actively participates in performance management and coaching

·         Demonstrates respect for consumer confidentiality practices

·         Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines

·         Show appreciation for and ability to respond to cultural differences, and adjust communication practices accordingly in order to minimize cross-cultural misunderstandings

·         Responsible for complying with Polara Health’s Corporate Compliance Program as it applies to individual job duties, the facility, and the company

·         Must comply with all Polara Health policies and procedures

·         Exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents

·         Displays a positive work ethic

BACKGROUND

·         This position carries a high level of exposure to confidential and proprietary information.  Includes personnel, business, clinical and other private information.                

·         Position requires a high level of independent judgement, autonomy and responsibility.  

·         This position is a mid-level managerial position with a high degree of responsibility.         

·         This position requires a great deal of public, client, and collegial contact.  It calls for strong public relations skills and problem-solving skills involving diplomacy and sensitivity.         

QUALIFICATIONS

·         21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 and providing services within the personnel member’s scope of practice; or minimum 18 years old for select administrative positions

·         Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card

·         Must possess and maintain a valid Driver License, current automobile insurance, and a driving record that meets the guidelines and requirements of the organization

• Minimum of a High School Diploma or GED required; bachelor’s degree in health care administration, public health, health information management, accounting/finance, human resources, or related field of study preferred

• Four years related experience including but not limited to Operations Manager, Financial Manager, or another administrative/operations role within the health care sector

• Knowledge of managed care and health care administration preferred

CORE COMPETENCIES 

·         People​ – Passionately believes in people and embraces diversity

·         Integrity ​–​​Does the right thing even when no one is looking

·         Learning ​–​​Challenges old paradigms with critical thinking, curiosity, and creativity

·         Accountability​ – Sets an intentional culture of personal responsibility; believes everyone carries the load

·         Relationships ​– Serves colleagues and consumers with love, empathy and compassion

PHYSICAL DEMANDS & WORKING CONDITIONS

The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

·         Office environment, travel within the community, as needed

·         Heavy exposure/use of computers, cell phones, office phones, etc.

·         Ability to sit for prolonged periods throughout work hours

·         Must be able to occasionally lift and/or move 5 or more pounds

·         Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols

This position is considered Safety-Sensitive by Polara Health.

Polara Health subscribes to the principles of Equal Employment Opportunity. Polara Health’s policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, Polara Health intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws.

In accordance with requirements of the Americans with Disabilities Act, Polara Health’s policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify Polara Health in any of the following ways: by calling 928-445-5211, ext. 4047, U.S. Mail, or hand deliver to Polara Health 3343 N. Windsong Drive, Prescott Valley, AZ 86314 Attention: Human Resources Job Applicant Request.

Employment is contingent on background checks as required by Polara Health’s policies, which may include Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References.

We Offer the Following Benefits to Full Time Employees:

Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient and residential positions) *