Job ID
REQ-10083045
Jul 21, 2026
India
Available in: English
Summary
Purpose of this Role: Novartis' Biomedical Research Data and Digital Operations group is establishing a strong presence in India, and we are seeking proactive and versatile professional in the role of IT Operations Manager As an "IT Product Operations Manager" within the BR Data & Digital Operations team, you will be responsible for leading and managing complex, globally deployed, high-impact software solutions. This role is accountable for end-to-end software operations, including providing an operational perspective, overseeing user support, maintaining stable and secure systems, and driving continuous improvements in product value and operational excellence. You will ensure alignment with enterprise architecture, security, compliance, and governance standards while collaborating closely with external vendors, internal technology partners, and key business stakeholders. The role requires a strong focus on delivering measurable business value quickly and effectively through reliable, scalable, and well-managed digital solutions.Location: Hyderabad, India#LI-Hybrid
About the Role
Roles and Responsibilities: Own end-to-end operational responsibility for one or more software applications after deployment to production, including onboarding, upgrades, ongoing support, and decommissioning. Ensure application stability, performance, availability, and reliability across environments while proactively identifying and mitigating operational risks. Oversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues. Manage releases, patches, upgrades, vendor-driven changes, and rollouts while ensuring minimal business disruption and operational readiness. Lead vulnerability management activities to ensure applications meet security, compliance, usability, performance, and sustainability requirements. Ensure adherence to global information security, quality, compliance, governance, and audit-readiness standards across all products and services. Coordinate with infrastructure, platform, environment, backup, and disaster recovery teams to ensure operational resilience and business continuity. Manage application dependencies across platforms, integrations, vendors, and internal technology teams to maintain seamless service delivery. Provide end-user support, communication, onboarding, training, functional guidance, and support for user acceptance testing activities. Maintain and continuously improve knowledge bases, operational documentation, support materials, and readiness standards. Define, monitor, and report on SLAs, KPIs, system performance metrics, operational health indicators, and service management outcomes. Act as the single point of accountability for business stakeholders, engineering teams, technology partners, vendors, and support teams on application operations. Guide and coordinate external application support teams, ensuring effective prioritization, timely execution, and high-quality operational delivery. Ensure license compliance, cost effectiveness, sustainability, and efficient use of external resources through governance and process optimization. Drive operational excellence through automation, trend analysis, feedback loops, recurring issue reduction, and continuous service improvement. Ensure operational insights, risks, dependencies, and improvement opportunities are reflected in product roadmaps and lifecycle planning. Provide consulting and advisory support on application usage, optimization, scalability, maintainability, and future roadmap decisions. Collaborate with other product and platform teams across product lines to leverage operational synergies, shared capabilities, and best practices. Experience Requirements (Core Skills and Capabilities): Experience in IT operations or software development in complex business environments Highly collaborative, proven experience as a team player Strong communication skills Knowledge of Information Technology Service Management (ITSM) Familiarity with DevOps tools Awareness of authentication protocols Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure) Experience in a drug discovery or scientific research setting preferred Commitment to Diversity and Inclusion / EEO paragraph Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-cultureBenefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally.Read our handbook (PDF 30 MB)
Division
Biomedical Research
Business Unit
Research
Location
India
Site
Hyderabad (Office)
Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Functional Area
Research & Development
Job Type
Full time
Employment Type
Regular
Shift Work
No
Accessibility and accommodationNovartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Research & Development Biomedical Research India
Job ID
REQ-10083045
Operations Manager
Apply to Job
Job ID
REQ-10083045
Operations Manager
Apply to Job
Novartis provides healthcare solutions that improve and extend people’s lives. We use science-based innovation to address some of society’s most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. Our company is focused on industry-leading divisions with innovation power and global scale: pharmaceuticals, eye care and generic medicines Novartis is headquartered in Basel, Switzerland. Novartis Group companies employ approximately 120,000 associates and its products are available in more than 180 countries around the world.