With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Job Description
Job Description
Senior Operations Manager - Finance Services Engagement Manager
Location: Houston, TX
On-Site
As a senior Operations Manager in an Engagement Manager role, the responsibilities are as below:
- Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.
- Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
- Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.
- Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
- Conduct competitive analysis and market assessments for assigned client portfolios.
Client Relationship Management
- Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
- Lead executive meetings, customer visits, governance reviews, and engagement activities.
- Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.
- Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
- Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.
- Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.
Leadership & People Management
- Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.
- Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.
- Provide technical and managerial guidance to solution development and delivery teams.
- Support employee development through coaching, mentoring, training programs, and performance management processes.
- Participate in recruiting activities, including leading interview panels for senior-level positions.
- Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.
- Facilitate executive-level meetings to identify and develop new business opportunities.
- Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.
- Acts as a strategic advisor to internal and external stakeholders.
- Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.
- Works closely with senior organizational leadership to align operational strategies with business goals
- Expand organizational presence across client business units and departments through strategic account planning.
- Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.
- Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.
- Direct teams in solution definition, business case development, and strategic customer engagement.
Operational Management & Governance
- Exercise decision-making authority over day-to-day finance operations, account management, and program execution.
- Establish project objectives, schedules, budgets, quality standards, and performance targets.
- Develop and execute operational action plans to support customer and business objectives.
- Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.
- Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.
- Provide feedback on assignments and deliverables to maintain alignment with customer expectations.
- Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.
- Lead risk management, compliance monitoring, and escalation resolution activities.
Basic Qualifications
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 9 years of experience in job description.
Preferred skills and experience
- Strategic account management and client relationship management
- Proposal development and contract management
- Customer success and stakeholder engagement
- Risk management and escalation management
- Team leadership and people management
- Supply chain and procurement domain knowledge
- Cross-functional collaboration
Numbers & Facts
| Location | Houston, TX |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Website | https://www.infosys.com/careers |
About Company
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.
Skills
- Accountingunmatched
- Alliance/Partner Managementunmatched
- Budgetingunmatched
- Business Analysisunmatched
- Business Caseunmatched
- Business Developmentunmatched
- Business Solutionsunmatched
- Coachingunmatched
- Competitive Analysis/Strategyunmatched
- Conferencesunmatched
- Contract Managementunmatched
- Contract Requirementsunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Delivery Managementunmatched
- Develop and Maintain Customersunmatched
- Executive Relationshipsunmatched
- Financeunmatched
- Financial Operationsunmatched
- Financial Servicesunmatched
- Leadershipunmatched
- Legalunmatched
- Legal Documentsunmatched
- Maintain Complianceunmatched
- Market Analysisunmatched
- Mentoringunmatched
- Metricsunmatched
- Operational Strategyunmatched
- Operations Managementunmatched
- Operations Planningunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Performance Reviewsunmatched
- Portfolio Analysisunmatched
- Project/Program Managementunmatched
- Proposal Developmentunmatched
- Purchasing/Procurementunmatched
- Quality Metricsunmatched
- Regulatory Requirementsunmatched
- Relationship Managementunmatched
- Revenue Growthunmatched
- Risk Managementunmatched
- Sales Managementunmatched
- Sales Prospectingunmatched
- Sales Qualificationunmatched
- Schedule Developmentunmatched
- Set Goalsunmatched
- Staff Developmentunmatched
- Statement of Work (SOW)unmatched
- Strategic Accountsunmatched
- Strategic Planningunmatched
- Supply Chainunmatched
- Team Lead/Managerunmatched
- Technical Deliveryunmatched
- Technical Leadershipunmatched
- Training Programunmatched
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