Operations Manager

A member of the HHH Leadership team, the Operations Manager is second in command and works closely with the CEO to provide sustainable and quality mission-focused service. This includes supervision of department heads to identify, create, implement and evaluate performance of quality operational systems and labor. The Operations Manager will also oversee facilities and will work closely with the Accounting Manager and the Communications & Development Manager to achieve goals in fiscal health and risk management.

Essential Duties & Responsibilities:

• Works with the CEO in alignment with the organization's mission, vision, core values, and strategic goals and outcomes. Deliver quality service outcomes through identifying and creating efficient ways to increase customer satisfaction, funding support and maintain contract compliance.
• Provide oversight of department managers. Actively engage in all programs for broad and deep impact of fiscal health and customer service. Responsible for the financial goals that are set by the individual departments and provide strong leadership that bridges programs together that will identify opportunities for service growth, collaboration and funding support.
• Works with the human resources to inspire mission-based service in an appropriate, supportive and open-transparent work culture. Create job descriptions, hire and retain competent personnel and oversee training programs. Analyze labor structures that include professional development needs and reinforces goals using quantifiable metrics and trends.
• Makes recommendations to the CEO and Board of Directors.
• Responsible for confidentiality; including training, monitoring operations, policies and procedure and responding to ensure the agency meets minimum security requirements.
• Works with the CEO in contract compliance.
• Oversees facilities, records inventory and security management systems.

Supervisory Responsibilities:

• Engages in all levels of management operations to help develop, coach and train managers in executing high performing systems related to the strategic goals of mission-focused service to the community that is fiscally healthy.
• Directly supervises program managers. Makes effective hiring decisions; quality assessments of work; monitors activities and performance; conducts appropriate counseling; implements training programs to maximize staff potential; makes discipline and termination decisions (with final authority of the CEO).

Qualifications:

• Demonstrated passion and commitment to community service.
• Minimum BS/BA degree with at least 5 years of experience in a managerial role.
• Excellent analytical, time management, organizational and decision-making skills.
• Strong ability to prioritize and communicate objectives effectively, to a broad scope of audience.
• Strong verbal and written communication skills.
• Public speaking experience required.
• Experience in customer service required.
• Experience in program management, budgeting and project management in a team environment.
• Knowledge of Federal and State laws, City and County regulations, principles and ethical practices of fiscal responsibilities.
• Valid Driver's license and willingness to use properly insured car. 

EEO/M/F/Vet/Disability