Arlinghaus is the premier residential HVAC, Plumbing, and Electrical company in the Greater Cincinnati region, built on a reputation for exceptional customer service, quality craftsmanship, and developing outstanding people. As we continue to grow, we're looking for an experienced Operations Manager who thrives in a fast-paced, sales-driven environment and knows how to build high-performing teams, drive operational excellence, and deliver exceptional business results. Working alongside the General Manager and collaborating closely with the leadership team, you'll play a key role in shaping the operational strategy of the business while leading the day-to-day execution that drives performance, accountability, and growth.
This is an opportunity for a hands-on leader who enjoys coaching managers, developing technicians, improving processes, and creating accountability at every level of the organization. If you've helped lead a growing residential home services business and are looking for an opportunity to make a lasting impact while helping shape the future of an industry leader, we'd love to talk with you.
Responsibilities:
- Lead the day-to-day operations of the field organization, including Service Technicians, Installers, Sales & Design Consultants, and the Install Coordination team, ensuring exceptional customer experiences and strong operational performance.
- Partner closely with the General Manager and leadership team to develop and execute operational strategies that support the company's growth objectives.
- Coach, develop, and hold managers and team members accountable to clearly defined performance expectations while fostering a culture of continuous improvement.
- Drive key operational and financial metrics, including revenue, conversion rates, average ticket, technician productivity, maintenance membership growth, install efficiency, close rates, and customer satisfaction.
- Optimize staffing, scheduling, labor utilization, and capacity planning to maximize productivity, efficiency, and daily revenue.
- Identify operational bottlenecks and implement scalable processes that improve efficiency, consistency, profitability, and the overall customer experience.
- Build a culture of accountability, teamwork, servant leadership, and operational excellence while maintaining high employee engagement.
- Analyze operational performance, identify trends and opportunities, and use data to make informed decisions that improve business results.
- Partner with department leaders to ensure alignment between Sales, Service, Installation, and Install Coordination, creating a seamless customer experience from the initial call through project completion.
- Communicate priorities, expectations, and performance clearly while providing coaching and feedback that develops future leaders.
- Lead through change with confidence, creating structure, consistency, and accountability as the business continues to grow.
Qualifications:
- Proven operational leadership experience within the residential HVAC, Plumbing, or Electrical industry, including at least five (5) years leading teams in a sales-driven organization generating $25 million or more in annual revenue.
- Proven success leading operations in a sales-driven residential home services organization.
- Experience managing Service Technicians, Installers, Sales Consultants, Install Coordinators, or other field operations teams.
- Strong understanding of residential service and installation operations, including workflow management, scheduling, capacity planning, and labor optimization.
- Demonstrated ability to coach leaders, develop high-performing teams, and build a culture of accountability.
- Deep understanding of operational KPIs, including revenue, conversion rates, average ticket, close rates, maintenance membership growth, install efficiency, and technician productivity.
- Experience implementing operational improvements that increase efficiency, profitability, and customer satisfaction.
- Comfortable making decisions in a fast-paced, high-growth environment while balancing strategic planning with day-to-day operational execution.
- Excellent communication and leadership skills with the ability to influence teams and collaborate effectively with senior leadership.
- A competitive, results-oriented leader who naturally takes ownership, drives execution, and inspires others to perform at a high level.
If you're looking for an opportunity to join an industry leader where your leadership will directly influence the growth of the business, the success of your team, and the customer experience, we'd love to have a confidential conversation with you. Apply today and discover what's possible at Arlinghaus!
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