NewAccounting Manager JobotAccounting ManagerCincinnati, OH$100,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A minimum of 5 years of experience in accounting or a related field, with at least 2 years of experience in a healthcare setting, preferably within a Federally Qualified Health Center (FQHC).
NewGeneral Manager (Restaurant) JobotGeneral Manager (Restaurant)Cincinnati, OH$65,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Qualifications: Minimum 5+ years of experience in restaurant management, including experience in staff management, food safety, and guest services.
NewAssistant General Manager (Restaurant) JobotAssistant General Manager (Restaurant)Newport, KY$55,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Qualifications: Minimum 5+ years of experience in restaurant management, including experience in staff management, food safety, and guest services.
NewGeneral Manager (Fast Pace Restaurant) JobotGeneral Manager (Fast Pace Restaurant)Cincinnati, OH$60,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewAssistant General Manager (Fast Pace Restaurant) JobotAssistant General Manager (Fast Pace Restaurant)Newport, KY$60,000–$70,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewEPC Project Manager - Hybrid work schedule! JobotEPC Project Manager - Hybrid work schedule!Cincinnati, OH$160,000–$200,000 / yearOur company, headquartered in Cincinnati, OH, is an Engineering Consultancy providing full-service engineering, procurement, and construction management (EPCm) services to industrial process manufacturers operating in pulp & paper, chemical, CPG, F&B, power, and heavy industrial markets across the nation. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewInfrastructure IT Manager Vaco LLCInfrastructure IT ManagerCincinnati, OH$115,000–$150,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This is a hands-on, working manager role leading a small team of engineers while remaining deeply involved in daily technical operations, strategic initiatives, and major incident response.
Newinfrastructure Manager Vaco LLCinfrastructure ManagerCincinnati, OH$120,000–$130,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This is a hands-on, working manager role leading a small infrastructure team while remaining deeply involved in daily technical operations, strategic initiatives, and major incident response.
NewProgram Manager, Research and Creative Excellence University of CincinnatiProgram Manager, Research and Creative ExcellenceCincinnati, OHWe are looking for a team member with strong organizational, planning and time management skills to assist in the tracking of current graduate student research and creative impact; lead the development, planning and implementation of programming designed to increase the profile of graduate student research and creative activities within the university; and provide wraparound support for graduate student researchers, scholars, and artists. The Program Manager will support life cycle of graduate student research and creative works as well as promote opportunities for sponsored work through campus programming, educational efforts, and coordination with the Graduate College’s campus partners, including, but not limited to, the Office of Research, UC Libraries, and the Office of Nationally Competitive Awards.
District Manager DrivelineDistrict ManagerCincinnati, OH$43,888–$45,000The ideal candidate will enjoy traveling to retail store locations, engaging with employees and store personnel, and ensuring quality project execution for key merchandising initiatives such as category resets, new item cut-ins, product stocking, audits, and data / photo collection. We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific market area.
Restaurant Manager | Perkins American Food Co. | North College Hill JDK Management CompanyRestaurant Manager | Perkins American Food Co. | North College HillCincinnati, OH$48,000–$58,000 / yearFounded in 1958 as a single pancake house in Ohio, Perkins has grown into a leading family dining restaurant now for friendly service, classic comfort food, and great value. In this role, you’ll primarily lead front-of-house operations, support and develop your team, and help deliver the warm, welcoming atmosphere our guests expect.
NewPart Sales Manager – Part Time AutoZonePart Sales Manager – Part TimeMason, OHParts Sales & Inventory Management – Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising. Teamwork – Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.
Tax Manager Gus Perdikakis AssociatesTax ManagerWest Chester, OH$110,000–$130,000 / yearFull timep tabindex="0">Our client is seeking a detail-oriented Tax Manager to lead and execute multi-state tax compliance and reporting across federal, state, and local jurisdictions. This role partners with finance, legal, operations, and external advisors to ensure accurate filings, manage audits, and drive tax efficiency.
Operations Supervisor - Transportation (Supply Chain/Logistics) PenskeOperations Supervisor - Transportation (Supply Chain/Logistics)Cincinnati, OH$56,200–$74,500 / yearFull timeProvide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
NewBranch Manager II Cinfed Credit UnionBranch Manager IICincinnati, OH$70,000–$75,000 / yearKey Responsibilities Team Leadership & Management Manage staff : Direct daily workflow, assign tasks, and maintain operational efficiency. In this role, you will be the driving force behind the branch's performance, supervising staff development, maintaining cash controls, and fostering a professional, welcoming environment for our members.
Senior Manager - Cash Management ProAmpacSenior Manager - Cash ManagementCincinnati, OHThis role partners closely with Accounting, FP&A, Treasury, Payroll, AP/AR, and external banking partners to optimize cash flow, support working capital objectives, and maintain compliance with corporate policies and audit requirements. The Cash Manager is responsible for overseeing the Company’s global cash management activities, ensuring adequate liquidity, strong internal controls, and accurate cash forecasting across all operating entities.
QC Manager Ancra International LLCQC ManagerHebron, KYCoordinate and evaluate supplier corrective action requests (SCARs), drive root cause analysis and communicate with suppliers to obtain effective and timely corrective actions to prevent recurrence of product defects. • Manage the Quality Assurance department and staff, responsible for in-process inspections, receiving inspection, documentation of supplier certifications, part qualification, measurement, testing, and the calibration of gages and test equipment.
Assistant Project Manager I - Cincinnati, OH Ceco Concrete Construction, LLCAssistant Project Manager I - Cincinnati, OHCincinnati, OHBachelors or Associates degree in Engineering, Construction Management, related degree, or its equivalent and a minimum of 1-2 years of work experience successfully supporting similar primary responsibilities meeting and exceeding performance expectations. Founded in 1912, Ceco has more than 100 years of experience serving the commercial construction industry as a client-centric, single source solution for concrete structures.
NewKitchen Manager | Quaker Steak & Lube | Colerain JDK Management CompanyKitchen Manager | Quaker Steak & Lube | ColerainCincinnati, OH$50,000–$60,000 / yearJDK has continued to build on Quaker Steak & Lube’s legacy by delivering memorable guest experiences rooted in great food, energetic service, and community connection. We’re looking for a Kitchen Manager who brings strong leadership, operational discipline, and a passion for delivering high-quality food in a fast-paced environment.
NewHuman Resources Manager FUN.com, Inc.Human Resources ManagerElsmere, KYLiaison between the North Mankato office and Kentucky office, building relationships, facilitating discussions, assisting with connections, and closing gaps where necessary to ensure good partnership and communication between sites. Okay, so picture this: in this role, I’m basically the total overseer of our workplace vibe, making sure everything runs smoothly and everyone feels supported — because chaos is, like, not an option.
NewCoordinator Unit Operations University of CincinnatiCoordinator Unit OperationsCincinnati, OHHome to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.
NewEarly IT Program Manager, School of Information Technology, CECH University of CincinnatiEarly IT Program Manager, School of Information Technology, CECHCincinnati, OH$50,000–$55,000The SoIT collaborates with its partners to create pathways for learners to advance their degrees, create success experiences to enable learners to achieve their goals, and create practical experiences to equip the learners with advanced hands-on technical skills, problem solving skills, and communication skills. The SoIT is home to several centers including an NSA/DHS Center for Academic Excellence in Cyber Defense, the Information Technology Solutions Center, the Ohio Cyber Range Institute, Applied Machine Learning and Intelligence Center, the Justice, Law, and Information Technology Institute, and the Civic Technology Center.
NewProduction Manager Ampac Holdings, LLCProduction ManagerCincinnati, OHTransform manufacturing operations through strategic leadership, driving productivity, quality, and safety while building engaged teams that consistently exceed customer expectations. Production Manager - Cincinnati, OH ProAmpac is seeking an experienced Production Manager to drive operational excellence in a fast-paced, high-volume manufacturing environment.
NewManager, Communications & Marketing, Hoxworth Blood Center University of CincinnatiManager, Communications & Marketing, Hoxworth Blood CenterCincinnati, OHHome to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.
NewSr. Project Manager – Mechanical & Process Piping Messer ConstructionSr. Project Manager – Mechanical & Process PipingNewport, KYThis role is responsible for managing project execution, maintaining schedules and budgets, coordinating teams, and ensuring successful delivery for our clients. Project Managers collaborate with a team of professionals to develop and deliver on project scopes and schedules to achieve our client’s objectives.
Project Manager Michael Page USAProject ManagerCincinnati, OH$100,000–$120,000 / yearFull timeOur client is a well-respected Ohio-based company that is growing their operations in Cinccinnati and needs Project Managers to help come in and join their growing team. Assist Preconstruction department in the bidding process, including review of subcontractor bids for completeness and acceptable.
NewProject Manager - Newport, KY Messer ConstructionProject Manager - Newport, KYNewport, KYThe primary responsibilities of this position are to manage and drive projects to successful completion through a safe work environment, quality construction, effective LEAN planning & scheduling, cost management, collaboration with project stakeholders, and superior customer service. EGC Construction, an operating unit of Messer Construction Co., is currently seeking a Project Manager with Commercial or Industrial experience to join team.
NewAssistant General Manager MCR HotelsAssistant General ManagerMilford, OH$46,500–$51,500For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA. Daily Supervision: Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order.
Transportation Supervisor gategroupTransportation SupervisorErlanger, KY$55,000–$60,000 / hourThe position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock. 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.
NewProgram Manager, College-Conservatory of Music University of CincinnatiProgram Manager, College-Conservatory of MusicCincinnati, OH$47,800–$58,510Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." Reporting to both the CCM Business Office and divisional leadership, the Program Manager plans, coordinates, and administers a wide range of academic, financial, and operational activities in support of divisional programs, faculty, and students.
NewSenior Accountant JobotSenior AccountantCincinnati, OH$95,000–$120,000 / yearThe successful candidate will be responsible for financial analysis, accounting, forecasting, management of fixed assets, cash flow statements, tax incentives, SEC filing, footnotes, consolidating financial statements, pensions, month-end procedures, and 10-Q and 10-K filings. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritFlorence, KY$16.75–$17.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritCincinnati, OH$19.50–$20.50 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sCincinnati, OH$18.98–$19.23 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sFlorence, KY$14.75–$15 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerFlorence, KY$16.75–$17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
District Sales Manager - Spirit Spencer Gifts - Spirit HalloweenDistrict Sales Manager - SpiritCincinnati, OH$1,050–$1,075 / weekThe District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense control, shrink and all related functions. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders, setting up fixtures, lifting and moving up to 50 pounds.
NewTravel Wireline Project Manager ADB Companies IncTravel Wireline Project ManagerCincinnati, OH$80,000–$165,000Provide leadership and direction to Construction Managers, Supervisors, Field Inspectors, and field teams; responsible for people management, production, performance, quality, training, etc. The ideal candidate will have a proven track record of leading Supervisors and Construction Managers and effectively manage projects to satisfy customer expectations.
Technician 2 Sunbelt RentalsTechnician 2Fairfield, OH$21.38–$29.39 / hourThe following is a sample (but not exhaustive) list of the MOS, AFSC, and NEC Codes that may have transferrable skill sets that apply to this role: 711 713 2506 2584 4130 4133 4541 5899 6071 6072 7603 7607 7610 7618 13D 13M 13P 13R 13T 2T311A 2T311C 2T312A 2T312B 2T312C 2T331A 2T331C 2T332A 2T332B 2T332C 2T351 2T351A 2T351C 2T352A 2T352C 62B 63A 63D 63E 63H 63M 63N 63S 63T 63Y 88R 91A 91B 91E 91H 91L 91M 91P 91S ABE ABH AS CM EN GSM MM MM(NUC) MR SB. Related experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead Technician, Diesel Technician, Diesel Mechanic, Service Technician, Heavy Equipment Mechanic, Hydraulic Technician, Hydraulic Mechanic, ASE Certified Mechanic, IFPS Certified Technician.
NewTeam Lead - Converting Ampac Holdings, LLCTeam Lead - ConvertingCincinnati, OHSupervision, Operations, Planning, Communication, Leadership, Good Manufacturing Practices, Workflow Management, Continuous Improvement Process, Scheduling, Coaching, Problem Solving, Production Management, Production Process, Process Improvement, Management, Microsoft Office, Customer Service, Detail Oriented, Quality Control, Troubleshooting (Problem Solving), Key Performance Indicators (KPIs), Lean Manufacturing, Computer Literacy, Microsoft Excel, Coordinating. Drive continuous improvement initiatives within the converting department, identifying and implementing process improvements to enhance efficiency and reduce waste.
Assistant Community Manager Pratum CompaniesAssistant Community ManagerMount Healthy, OHFull timeThis role is non-exempt and has an anticipated pay rate of $26.44 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Operations Manager (Operations Manager II) DHL GroupOperations Manager (Operations Manager II)Hamilton, OH$72,000–$85,000 / yearWith over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
Branch Operations Manager Equitable Financial Life Insurance CompanyBranch Operations ManagerCincinnati, OH$57,397–$94,705 / year418743'',''true'',''418743'',''false'',''Submission for the position: Branch Operations Manager - (Job Number: 260000BZ)'',''false'',''418743'',''false'',''true'',''Branch Operations Manager '',''260000BZ'',''UNITED STATES-OH-Cincinnati'',''UNITED STATES-OH-Cincinnati'','''','''',''Equitable'',''Equitable'',''Full-time'',''Full-time'',''!*! As a Branch Operations Manager, you'll play a key leadership role in ensuring our office runs efficiently and effectively, while supporting our sales team and enhancing overall operational excellence.
NewOperations Manager CBRE Group IncOperations ManagerCincinnati, OHCBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). If you're looking for a career where your leadership is valued, your ideas are heard, and your contributions directly impact business outcomes, we invite you to join a company known for innovation, collaboration, and excellence.
NewOperations Manager (Full-Time) The Buckle IncOperations Manager (Full-Time)Cincinnati, OHWhile performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).
Operations Manager in Training Mike's Express Car WashOperations Manager in TrainingCincinnati, OHTeamwork: Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed-upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members. Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems; defines the causes, effects, impact and scope of problems; identifies the multiple components of problems and their relationships; prioritizes steps to solution; develops criteria for optimum solutions; evaluates the potential impact of possible solutions and selects the best one.
Warehouse Operations Manager Netrush LLCWarehouse Operations ManagerHebron, KYJob Summary: The Netrush Operations Manager will be responsible for ensuring efficient and accurate processing of our products and assist in creating a team environment that embraces inclusivity and fosters positive connections. This role will work closely with Leads, developing their leadership skills, and will also work closely with the Operations Managers to ensure that the building is running smoothly.
Operations Manager - Kenwood Towne Centre Alo LLCOperations Manager - Kenwood Towne CentreCincinnati, OH$60,000–$76,000 / yearTo build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
Project Operations Manager KiZAN Technologies LLCProject Operations ManagerOHThe Project Operations Manager serves as a critical operational bridge between Project Management and Accounting, ensuring projects are structured correctly, governed consistently, and translated accurately into financial and operational systems. This role owns project setup, operational governance, and ongoing data integrity within the Professional Services Automation (PSA) platform in Salesforce, acting as the subject matter expert for project operations across the services lifecycle.
Operations Manager Precision StaffingOperations ManagerCincinnati, OHA growing transportation and logistics operation in the Southwest Ohio area is seeking an experienced Operations Manager to oversee day-to-day operational performance across multiple departments and teams. The ideal candidate will have experience managing transportation, warehouse, distribution, manufacturing, or logistics operations while driving safety, accountability, efficiency, and customer service performance.