Operations Manager

Overview

The Field Operations Manager will manage assigned buildings, and the hourly workers assigned to each building. Specific responsibilities include work scheduling of all personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, overtime control, employee performance appraisals, troubleshooting/problem solving, new hire orientation and support personnel, customer relations. Special project work as requested. This individual will also ensure that all managed services are being provided in a proper a cost-effective manner.

Pay:  $60,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management 

Employee Benefits | Staff & Management

Responsibilities

• Demonstrate quality leadership in meeting performance plans.
• Demonstrate and promote company culture, values, and management philosophy. Business casual dress attire.
• Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements as related to the custodial contract are being satisfied. Schedule Meetings with administrators.
• Control expenses within area of responsibility.
• Develop and recommend custodial operating budget and ensure the department operates within budget.
• Evaluate and justify supplies, equipment, and purchases as needed. Contacting supplier for equipment repairs.
• Plan, organize, direct, coordinate, and supervise functions and activities of the department.
• Establish grounds work standards and flow.
• Maintain an environment that is sanitary, attractive, and in orderly condition.
• Other district tasks as assigned.
• New hire orientation for new hires and completing new hire paperwork. Complete journeys paperwork.
• SnowRemoval/DistrictAssistance: Management will assist, and day leads during inclement weather. Shift will reflect to the weather conditions and needs to the district. All responsibilities would include but not limited to. Assessing building sidewalks, assist with clearing walks or laying Ice melt. Reporting early as needed.
• Ensuring all sidewalks, entrances are cleared to building maps provided by the district.
• Notify Account Manager immediately when employee calls off and provide who is the replacement in an email. Notify Administrators.
• Ensuring that vacancy positions and call off are covered daily to ensure no gaps missed.
• Oversee Summer production in all assigned buildings.
• Oversee large events with Supervisors.
• Submitting all paperwork to Account Manager, missed punch forms, Sick and Vacation forms for approval.
• Ensuring Key Control sheets in buildings are utilized to track district keys.
• Validating New hire training with Supervisors.
• Ensuring hourly staff is in proper uniform attire and picture Id badge. Provide new hires with access badge picture Id and uniform shirt.
• Weekly Buildings inspections. 25 Mandatory. SWOP, 2 a week.
• Ensures ALL assigned buildings are secured and armed.
• Ensures Preventative Maintenance is performed weekly on district equipment.
• Resolves building concerns and does a follow-up with Account Manager on issues that arise from clients.
• Responds to emergency situations in a timely and efficient manner. (This includes all security alarm calls and fire alarms)
• Plans, organizes, directs, coordinates, and supervises all functions and activities of the custodial department. (This includes being on site for large events)

Qualifications

• 2-3 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience.
• Strong customer service, leadership, and interpersonal skills.
• Solid business acumen including budget oversight and cost control.
• Proficiency in Microsoft Office Suite and other job-related technologies.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.