Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Long-term planning to create initiatives that further the company’s overall goals

• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities

• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits

• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

• Communicating with the General Manager about shifting company priorities and projects

• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue

• Identifying opportunities to expand or shift course in order to take advantage of changes in the market

• Oversee the inventory, packout, cleaning, vaulting, wrapping, staging, and pack back of documents/merchandise as part of the PO/PB/Cleaning and Restoration process

• Adjust staffing levels/schedules according to volume/priorities/holidays, etc.

• Assure all Operations departments are fully staffed with proper, trained personnel

• Responsible for the safety program including leading/participating in safety meetings.

• Oversee the investigation and resolution of inventory counts that don’t match or inventory unable to locate.

• Conduct staff meetings on a regular basis.

• Responsible for the 5S’s: sort, straighten, shine, standardize and sustain.

• Authority as detailed in the Company’s Standard Operating Procedures.

• Apply corporate values.

Note: Specific objectives and performance standards for essential duties and responsibilities are established annually in the associate’s performance review document.

MANAGEMENT/SUPERVISORY RESPONSIBILITIES (including job titles of direct reports):

Under the direction of the General Manager: provide input on promotions; establish work schedules; manage time and attendance; provide training including cross-training; assign, direct and review work; write and deliver performance reviews; and address performance/conduct issues through the corrective action process for the operations staff as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Certification/Licensure: Bachelor’s degree or equivalent work history.

Experience: A minimum of five (5) years of experience in a restoration industry, warehouse or distribution environment including a supervisory role.

Knowledge/Skills/Abilities: Proficient in OSHA regulations. Demonstrated ability in planning and managing multiple projects, and in problem analysis and problem resolution. Strong decision making and negotiating skills. Demonstrated leadership skills. Ability to effectively communicate verbally and in writing. Strong customer orientation with excellent interpersonal communication skills. Detail oriented with excellent organizational skills. Knowledgeable in Word, Excel and computer operating systems.

WORKING CONDITIONS/PHYSICAL ABILITIES: Approximately 70% of scheduled work shift in the warehouse or field environment and 30% in an office environment. In the warehouse environment frequently stands, walks, bends, stoops, crouches, kneels, climbs, push and pull heavy objects, reach above shoulder level and lifts at least one hundred (100) lbs. In the office environment: normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer.

At Blue Kangaroo Packoutz, we owe our success to great customer service, communication and the efficiency of our organizational processes. To help maintain and grow these standards the lead technician will play a crucial role. A successful lead technician must be detailed oriented and have the ability to communicate effectively with all parties involved while providing the highest level of customer service. Additionally, this position will be required to develop and maintain an environment of trust, honesty, diversity, and inclusion within the team. Overall, the lead technician will have a direct impact on managing all aspects of client's personal property which includes inventorying, moving, cleaning and storing until the property is ready for move back.