Operations Manager (Mequon, WI)

GO Riteway's Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork.

POSITION OVERVIEW:

TITLE: Operations Manager

REPORTS TO: Vice President of Operations

EMPLOYEE: Full Time, Exempt

POSITION SUMMARY

GO Riteway is looking for a detail orientated Operations Manager with a high standard for service quality to manage our School Bus Terminal. The manager will have onsite responsibility for all administrative and operational activities; this will include recruitment, managing of dispatch staff, and overseeing the vehicle fleet.

The role is responsible for ensuring that the business remains in compliance with federal, state, and Department of Transportation (DOT) requirements regarding safety. The manager will be responsible for establishing and developing strategies that contribute to safe, on-time, and consistent service to all customers.

The position is responsible for ensuring the business runs efficiently and profitably. The manager will work closely with the staff/driver and district to understand and deliver on great customer service. The role has direct supervision of School Bus & Charter Drivers, and Dispatch Staff.

MANAGEMENT RESPONSIBILITIES:

Management duties include but are not limited to: billing, payroll, routing/trip input and billing, planning and assigning drivers, scheduling of staff, recruitment, meetings, compliance, communication with school district and staff, and training of employees.

The manager will conduct employee performance reviews where they will need to reward and discipline employees as needed. Duties are to be performed in accordance with established company policies and procedures. The role establishes and maintains effective communication with the management team, employees, and customers. The Operations Manager builds effective working relationships to meet our company objectives.

Operational Duties:

• Hire drivers.
• Set up drivers' meetings and training.
• Implement and utilize different software systems for payroll, billing, routing and trip
• Concentrate on the work flow starting from when the drivers are being assigned until the payroll process and billing functions are completed.
• Post-trip, receive and file trip slip and expense information from the drivers.
• Responsible for reviewing and approving driver payroll.
• Coordinate and attend various meetings as needed.
• Develop relationships with school district officials and office staff.
• Understand and develop plan for school charter trips.
• Work with dispatch team to review and support the assignment of trips to drivers and route assignments and adjustments.
• Work with dispatch to ensure that routes and trips are covered every day.
• Develop a clear process on scheduling, route coverage and trips.
• Ensure that the drivers check in on time.

COMPETENCIES REQUIRED:

Initiative: Demonstrates initiative to pursue work with energy in order to achieve results

Adaptability: Easily responds to expected or unexpected changes and adjusts plans accordingly

Customer Focused: Follows through on activities to meet or exceed customer expectations

Problem-Solving: Uses critical thinking skills to break down problems into different parts to develop solutions.

Managing Conflict: Uses appropriate interpersonal style to reduce tension and conflict.

Safety Focus: Being aware of conditions and circumstances that affect one''s own safety and the safety of others and takes appropriate action to correct unsafe conditions.

Developing Others: Provides on-going feedback constructively to individuals regarding job performance.

Motivating Others: Uses Influence skills to guide other to accomplish work objectives.

Strong Management Skills: Exceptional organizational skills. Ability to analyze and make business case for all recommendations. Supports and empowers team. Highly computer literate.

Strong Interpersonal Skills: Experienced in mediation and conflict resolution processes. An attentive listener who is understanding, empathetic, and personable to employees.

Education and Training: Bachelor's Degree preferred

Experience: 3+ years of relatable customer service industry management experience.

Obtain and maintain a Class B CDL with Passenger (P) and School Bus (S) endorsements will be required

We Go the Extra Mile!

EOE of Minorities/Females/Vets/Disability