Operations Manager

Department: UAC

Location: Assigned UAC home base and sites

Reports To: Regional Manager

Employment Type: Full-Time

FLSA Status: Exempt

Schedule: Day; hours vary by assignment

Travel Required: Across assigned UAC Sites

Position Summary

Lead process assurance and continuous improvement across assigned UAC sites, while coordinating administration, staffing and training support. Based at an assigned home site, work with site managers and peer regional counterparts to improve consistent execution, records and operating practices. The Regional Manager establishes the home base, assigned sites and priorities; site managers retain accountability for daily operations.

Essential Functions

• Coordinate administrative records, operating reports and timekeeping inputs at the home site and support these activities across assigned UAC sites.
• Coordinate staffing needs, recruiting, initial interviews, onboarding and training with site managers and HR through approved hiring processes.
• Lead continuous improvement reviews using operating data, transactions and observations to identify process gaps, recurring errors and improvement opportunities.
• Develop consistent standard work, checklists, signage and administrative handoffs with site managers and the Regional Manager.
• Coordinate root-cause analysis and corrective actions; track owners, deadlines and results and verify that agreed changes address identified issues.
• Support adoption of approved procedures through training, coaching and clear communication with the responsible operating teams.
• Report administrative, staffing, training and process performance, unresolved issues and improvement progress to site leaders and the Regional Manager.
• Work with peer regional counterparts to share best practices and align processes and signage with approved network standards.
• Evaluate proposed changes for quality, service, productivity, cost and control effects and recommend wider adoption through required approvals.
• Work within delegated authority. Site managers retain operational accountability; hiring, pay, discipline and HR decisions remain subject to designated approval authorities.

Qualifications

• Education: Job-related operations or business preparation through education, training or equivalent relevant experience.
• Experience: Experience in warehouse, pallet, reusable-asset or related supply chain operations, including administrative records, staffing coordination, training and process improvement.
• Computer Skills: Microsoft Office and company systems used for timekeeping, employee administration, labor, inventory and performance reporting.
• Certifications & Licenses: Maintain any professional credentials legally required for assigned duties and complete applicable company and site training.

Key Competencies

• Safe operational judgment
• Coaching and clear communication
• Quality and customer service
• Cost and performance awareness
• Problem solving and follow-through

Other Requirements

• Protect company, customer and employee information; maintain accurate records and follow the approval, access and safety procedures applicable to assigned responsibilities.
• Meet applicable Company standards for accuracy, service, compliance, quality and timely completion of assigned responsibilities.

Physical Demands & Work Environment

• Combine computer-based administration, planning, reporting and communication with travel and movement through assigned UAC facilities.
• Walk through production, warehouse or yard areas to observe work, inspect conditions and coordinate operating responses.
• Facility work may involve industrial noise, moving equipment and changing indoor or outdoor conditions; use designated pedestrian routes and required PPE.
• Perform essential functions with or without reasonable accommodation and use appropriate mechanical or team assistance for material handling.

The Company considers reasonable accommodations as required by applicable law. Actual duties, work conditions and site-specific demands guide an individualized assessment.

Equal Employment Opportunity

• The Company is an equal opportunity employer. We prohibit discrimination and harassment based on race (including hair texture and protective hairstyles), color, religion or creed, national origin, ancestry or caste, sex or gender (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity or expression, age, physical or mental disability, medical condition, genetic information, marital or familial status, family responsibilities, reproductive health decisions, citizenship or immigration status where protected by law, military or veteran status, or any other characteristic protected by applicable law. This includes actual or perceived characteristics, association with a protected person, and combinations of characteristics. We prohibit retaliation for requesting accommodation, raising concerns, participating in an investigation, or otherwise exercising protected rights.

Reasonable Accommodation

• The Company provides reasonable accommodations for disability, sincerely held religious beliefs, practices or observances, and known limitations related to pregnancy, childbirth, breastfeeding/lactation or related medical conditions, as required by applicable law. Contact Human Resources or a manager to request an accommodation. Requests may be oral or written; no particular form or wording is required. We engage in a timely, good-faith interactive process when a need is raised or otherwise becomes known. Decisions consider the individual circumstances and applicable legal standard; requesting or using an accommodation will not result in retaliation.

Job Description Disclaimer

• This job description is not a contract of employment. It summarizes the position's principal duties and qualifications and is not an exhaustive list. Site, customer, equipment, schedules, reporting relationships and operating standards may vary by assignment. Duties may change consistent with applicable law, required accommodations and governing agreements. This document does not change the employment relationship or override law, a collective bargaining agreement or an authorized written employment agreement. The Company means the legal entity identified as the employer in the applicable offer or employment records; a PLA brand or business-unit label does not change that entity.