Operations Manager

Jamestown

JOB DESCRIPTION SUMMARY

POSITION/LEVEL: Operations Manager

FLSA STATUS: Exempt

DEPT/OFFICE: Property Management

DATE: October 2026

REPORTS TO: General Manager

JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK:

The Operations Manager serves as an in-house consultant and provides oversight and direction for operations at selected large properties, property portfolios, or properties at which the Property Management department deems it necessary to augment typical engineering resources.

The successful operations manager is a strategist who concentrates on the advancement of the property owner's objectives and ensures that safety, building improvements, maintenance and operation of building systems, tenant service, and financial management of engineering functions are conducted in a manner that produces a favorable return on investment and meets the highest industry standards.

Demands of the job may sometimes require work outside normal business hours. Role is expected to be

50% administrative and 50% in the field.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

• A Bachelor's or higher-level degree in business or a related field.
• A degree from an accredited trade school in HVAC, electronics, or other industry-related trade is advantageous. Completion of trade-related technical training in the US Armed Forces is equivalent to a trade school degree.
• A universal CFC license is required.
• A LEED designation is preferred.
• The BOMA SMA/SMT or N.A.P.E. designation is preferred.
• At least two years' experience in one or more supervisory or leadership roles.
• Five to ten years' experience in commercial or facility operations, or an equivalent combination of education, training, and experience that provides the attributes necessary to successfully perform the Operations Manager job.

ESSENTIAL JOB FUNCTIONS:

• Assist the property team leader with positioning of engineering personnel.
• Oversee the distribution of team responsibilities to ensure effective utilization of the engineering workforce and an optimal balance of resources with priorities.
• In collaboration with the General Manager, lead interviews, examination of qualifications, and assessments of prospective engineering employees.
• Reviews and evaluates existing programs, services, and procedures. Develops implements or guides implementation of new and/or modified property maintenance programs, services, policies and/or procedures.
• Serves as liaison with contractors, architects, engineers, and material and equipment suppliers.
• Provides a "hands-on" approach to all maintenance aspects of the property. Responsible for maintenance details and expected to complete all feasible repairs.
• Ensures adequate inventories of supplies and approved requisitions for equipment and supplies as authorized.
• Examine operations and provide advice for employee compliance with laws, governmental regulations, and company policies and procedures.
• Maintain awareness of team members' proficiency, attitudes, and potential for advancement. Provide input and guidance to the General Manager for employee appraisal and career development.
• Provide guidance and assistance in interactions with team members.
• Produce training program and direct safety training for employees as required by JCMC policies.
• Work with engineering staff to ensure best practices are followed for implementing safety programs and functions. Ensure adherence to OSHA guidelines and other safety precautions by employees, contractors, building occupants, and visitors.
• Advise on identification and remediation of safety hazards.
• Monitor and evaluate the engineering department's operation of building equipment and systems in support of property crisis preparedness and emergency action plans.
• Make sure the process and documentation for bidding service agreements are thorough, and yield the most favorable results for the property owner.
• Review draft contracts prior to their approval.
• Assert oversight measures and controls over work to ensure effective contractor performance, safety, compliance, and containment of any adverse impact on operations.
• Advise and assist in development of the operating budget and budgets for capital improvements.
• Ensure containment of expenses without compromising effectiveness of systems and equipment.
• Oversee implementation of the preventive maintenance program and work order program to keep systems and equipment in good repair and prolong their useful life.
• Assist the property team leader in development and management of property Operations and Maintenance (O&M) plans.
• Conduct and oversee property inspection, including follow up to ensure deficiencies are addressed.
• Project capital improvement needs.
• Review construction drawings and development plans.
• In conjunction with tenant coordinator and property team, coordinate on the completion of landlord's work, delivery of tenant space, and opening of tenants for business.
• Implement sustainability programs and direct actions to achieve goals for LEED initiatives and certifications.
• Implement Jamestown Green's property management policies and best practices. Advise on the property's consumption of utilities by continually seeking the most cost-effective and environmentally sound utility services.
• Provide feedback to the VP - Operations on the effectiveness of existing, new, and prospective policies and procedures, including the JCMC Operations Guide
• Evaluate policies and forms for effectiveness and report findings to the VP-Operations
• Observe and oversee compliance by engineering staff.

MATERIAL AND EQUIPMENT USED:

• Personal computer using Microsoft Excel, Microsoft Word, and other computer applications.
• Various power tools and hand tools, scissor lift, extendable boom lift.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated leadership skills.
• Advanced-level knowledge in fire and life safety systems.
• Above average communications skills with the ability to supervise, train and/or direct center operations staff or service providers.
• Knowledge of Mechanical, Electrical, Plumbing (MEP) systems.
• Ability to safely carry, setup and climb ladders.
• Ability to access the property roof via portable or fixed ladders to inspect.
• Manual dexterity sufficient for use of power tools and hand tools, operating scissor lifts, extendable boom lifts, and other equipment as necessary, as well as occasional use of a keyboard, mouse and telephone.
• Ability to lift 50 pounds.
• Speech and hearing sufficient for regular communications on the phone, radio or face-to-face.
• Vision sufficient for reading work-related documents and labels.
• Sufficient sense of smell to detect dangerous odors.
• Ability to walk, bend, stoop, climb, and reach.
• Ability to sit and stand for long periods of time.
• Must be able to be mobile to include moving around the interior and exterior property premises on a regular and as needed basis.
• Knowledge of local, state, and national building codes and regulations, including OSHA and fire codes.
• Proficiency in use of computer applications, including Microsoft Excel, Word, and Outlook.