Operations Manager

Position Overview

This position will be responsible for managing the day to day facets of the office and personnel, reporting results upwardly, identifying areas of concerns and implementing solutions in compliance with BELFOR standards. Operations Managers are able support the General Manager in ensuring all jobs are performed to BELFOR standards and ensure compliance with all regulatory agencies. They will be responsible for supervising, coordinating, leading, and controlling all departments in the office and focusing on increasing owner's equity through the efforts of personnel. Operations Manager is expected to maintain relationships with existing clients, while growing the business as needs are identified.

Key Responsibilities

• Participate in the recruitment and hiring of office and field staff
• Provides leadership for employee relations through effective communications, coaching, training and development.
• Ensure staff members are properly trained in BELFOR practices and protocols, and develop career path to maintain retention of team members
• Ensure Compliance with Federal, State and Local regulations
• Work independently and meet managerial goals.
• Communicate professionally with coworkers, customers and vendors.
• Organize daily activities of self and others and to work as a team player.
• Be a leader and lead the team to established goals.
• Supervise the work of Estimators, Project managers, Administrators, Asset manager, and Sales and Marketing efforts.
• Monitor work flow and systems for the most effective completion of tasks.
• Attend marketing events to be visible to potential leads and customers.
• Inspect projects to confirm quality control.
• Follow up on customer complaints and determine issues for resolution.
• Other projects and duties as assigned

Experience and Qualifications

• Bachelor's degree in business or equivalent experience
• 5+ years of experience in the insurance or restoration industry
• Fluent in current technology, including basic computer programs, payroll and timekeeping software and smart phone functions
• Demonstrated ability to manage employees, including coaching, training, and conducting performance evaluations.
• Knowledge of company products, services, abilities, policies, and procedures.
• Knowledge of insurance industry and insured needs.
• Knowledge of all departments' tasks and duties.
• Well versed in federal and local codes and requirements.
• Skills in multitasking and delegating for speedy completion of duties.
• Skills in identifying and resolving customer problems and complaints.
• Excellent oral and written communication.
• Skills in current technology of office/field equipment and software.
• Computer skills: Word, Excel and payroll and time recording software. JD Edwards is preferred
• Professional demeanor and appearance
• Ability to work well with others, maintain professional interaction with co-workers and vendors.

Physical Requirements

• Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer