Operations Manager/Registered Nurse

Operations Manager/Registered Nurse

Job Summary

We are seeking an experienced and motivated Registered Nurse (RN) Practice Manager to oversee the daily operations of a busy medical practice. This leadership role is responsible for managing financial performance, staffing, clinical workflows, regulatory compliance, patient experience, and organizational culture. The ideal candidate is a strong leader with excellent communication, problem-solving, and team-building skills who is committed to delivering high-quality patient care and operational excellence.

Key Responsibilities

• Direct and manage all aspects of practice operations, including budgeting, financial oversight, and resource allocation.
• Lead recruitment, onboarding, training, development, and retention initiatives for clinical and non-clinical staff.
• Develop staffing plans and performance management programs to support organizational goals.
• Foster a positive, collaborative, and patient-centered workplace culture.
• Provide training, systems support, and operational guidance to providers and staff.
• Ensure compliance with healthcare regulations, employment laws, and organizational policies.
• Monitor and maintain internal communication channels across departments.
• Oversee technology and information security processes to protect patient data and practice operations.
• Manage medical records, healthcare documentation, and information storage systems.
• Ensure timely and accurate reporting to regulatory agencies and governing bodies.
• Support strategic planning initiatives and organizational objectives.
• Communicate and monitor productivity, performance, and compensation standards.
• Partner with leadership to address employee relations, staff development, and performance improvement.
• Design and optimize business processes to improve clinical efficiency and patient outcomes.
• Improve patient flow, scheduling effectiveness, and customer service performance.
• Oversee front office operations and patient satisfaction initiatives.
• Manage pharmaceutical and medical supply inventory controls.
• Coordinate referral management processes and understand payer requirements.

Required Qualifications

• Associate Degree in Nursing or higher.
• Current and active Registered Nurse (RN) License in New Hampshire (NH) OR eligibility through the Nurse Licensure Compact (NLC).
• Current certification in one of the following:
  • American Heart Association (AHA) Basic Life Support (BLS)
  • American Red Cross (ARC) Basic Life Support (BLS)
  • American Heart Association (AHA) Advanced Cardiac Life Support (ACLS)
• Strong leadership, organizational, and team management skills.
• Excellent verbal and written communication abilities.
• Strong critical thinking, decision-making, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Knowledge of healthcare regulations, medical practice operations, and patient confidentiality requirements.

Preferred Qualifications

• Bachelor's Degree in Nursing, Healthcare Administration, Business Administration, or related field.
• Previous experience managing a physician practice, ambulatory clinic, or healthcare operations.
• Experience with budgeting, financial management, and workforce planning.
• Familiarity with electronic health records (EHR/EMR) systems and healthcare technology platforms.
• Proven success in employee engagement, process improvement, and patient satisfaction initiatives.

Benefits

• Competitive compensation package
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development and continuing education opportunities
• Leadership growth and advancement potential

Schedule: Full-Time
License Required: Active RN License (NH or NLC)
Location: New Hampshire