Operations Manager

General Manager

Sharing Our Passion One Sandwich at a Time: Accomplishing Capriotti's mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.

Capriotti's Sandwich Shop is a dynamic, Fast Casual restaurant company with over 150 shops, with an aggressive growth plan. We are currently sourcing for a General Manager as we add our second St. Louis shop opening in January 2026. Capriotti's is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you. We are a company that understands that our most important asset is our people! Everyone is valuable, and every contribution counts!

Responsibilities

• Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops, and motivates the shop's Team Members by following Capriotti's training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
• Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti's specifications, using the correct portion, quality, and product presentation controls.
• Maintains the integrity of Capriotti's recipes to ensure a consistent Guest experience at any Capriotti's location.
• Responsible for cash management and bank deposits.
• Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
• Promotes an environment of "salesmanship" by encouraging a culture of suggestive selling and an orientation towards "counter service" versus "cashier" mindsets at the register.
• Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluate results to choose the best solution for problem-solving.

Qualifications

Skills and Knowledge:

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi-task; can remain "hands-on" during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

Physical Requirements:

• Ability to withstand work conditions in temperatures of 0F or less and up to 100F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Additional requirements:

• Start as an assistance manager at the current Rock Hill location before being hired for the General Manager position

Compensation negotiable based on experience and weekly commitment. Bonus program, health insurance, and retention bonuses available for General Managers. Compensation: $55,000.00 - $65,000.00 per year