OPERATIONS MANAGER

Custom Truck One Source (CTOS) 2370 English Street, St Paul 55109

Custom Truck One Source is the first true single-source provider or specialized truck and heavy equipment solutions, offering a vast rental fleet, new and used equipment sales, aftermarket parts and tooling supply, world-class service, customization and remanufacturing.

SUMMARY

Operations Manager with a background in aerial vehicles, equipment and heavy & light duty trucks. The Operations Manager will be responsible for overseeing day-to-day service, parts, rental, assembly, and sales operations at the site and is accountable for the achievement of budgeted revenue and operational goals. He/she is responsible for ensuring the site follows the CTOS standards and operating models and will regularly monitor performance from an execution and customer satisfaction perspective.

You are well-versed in the heavy equipment business, possessing a passion for being a proactive part of solutions. Your high standards set an example for leaders and colleagues, emphasizing collaborative work with the utmost integrity.

PRIMARY RESPONSIBILITIES

• Collaborate with the Regional Vice President to establish service and some production goals.
• Review financial statements, sales reports, activity reports, and other KPIs to measure productivity and goal achievement.
• Evaluate departmental and site performance, devising improvement plans.
• Communicate effectively with Department Managers and teams to efficiently service, repair, and build heavy equipment.
• Review and approve estimations and repair orders with the service team.
• Allocate budget resources for supplies, equipment, marketing, and personnel.
• Organize and lead weekly meetings to assess accomplishments, upcoming tasks, and anticipated challenges.
• Identify training and hiring needs and communicate departmental issues to Human Resources.
• Uphold and enhance the safety culture, ensuring employees adhere to safety best practices.
• Oversee Quality Control to ensure compliance with company quality standards and improve service and production processes to minimize errors.
• Monitor rental efficiency for timely turnaround and high utilization.
• Supervise parts operations, managing parts inventory and excess levels.
• Support sales teams to drive revenue.
• Ensure the facility is clean and presentable to customers and vendors.
• Participate in monthly site performance reviews.

QUALIFICATIONS

Education & Experience

• High school diploma or equivalent; Bachelors Degree preferred.
• Professional and Technical knowledge of aerial vehicles, equipment, and heavy & light-duty trucks.
• Must have previous management experience.
• Valid Driver's License required.

Key Traits

• Extremely detail-oriented and accurate.
• Able to work in a fast-paced environment.
• Skillful in setting priorities and adapting to changing work priorities.
• Self-sufficient and driven.
• Punctual with a strong attendance record.
• Professional personal appearance.

BENEFITS

• Annual salary based on experience, plus annual company bonus
• Vehicle allowance
• 401(k) with Employer Match
• Competitive Health Care
• Dental, Vision, and Life Insurance
• Paid Vacation, Sick and Holidays
• STD/ LTD
• Partner Discounts
• Investment in Employee Development
• Tuition Reimbursement

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.