Operations Manager

OPERATIONS MANAGER

ABOUT ORR

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.

Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of. Learn more about our company culture here.

SUMMARY

We are seeking an Operations Manager based in Chicago, IL. This role serves as the strategic leader for ORR's Chicago regional operations team and reports directly to the Regional Operations Manager. The Operations Manager is responsible for ensuring smooth, efficient, and profitable operations within the region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for ensuring all associates embrace the safety culture and comply with all safety initiatives.
• Mentor and develop associates for long-term opportunities to support growth of the individual and the organization.
• Hire and onboard new associates to set them up for success at ORR.
• Review and approve requests for bids.
• Track and analyze financial information to ensure health of the business.
• Resolve customer issues or complaints and maintain healthy working relationships with regional customers.
• Responsible for ensuring maintenance of regional licenses/certifications and permits.
• Ensure all systems meet applicable Federal, State and local codes, manufacturer's requirements, and ORR Protection Systems standard practices and procedures.
• Ensure all systems meet the customer's specifications and expectations.
• Implement plans, programs, and processes designed to meet or exceed goals and maximize market potential as it relates to the service & emergency lines of business.
• Resolve customer issues/complaints.
• Coordinate responses to discharges and other life-safety emergencies at customer sites.
• Track and control costs in support of company's gross margin objectives.
• Resolve associate issues to enable high performing teams.
• Responsible for conforming to and ensuring associates are knowledgeable and conforming to the company's quality system.
• Other duties as assigned.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent, required.
• Post-secondary education in related technical or business field, preferred.
• 5 years' experience in fire protection or related industry, required.
• 3 years'' supervisory or project coordination experience, required.

KNOWLEDGE, SKILLS AND ABILITIES

• Proven ability to effectively manage P&L.
• Skilled at employee relations and developing strong teams,
• Ability to effectively communicate to a diverse group of individuals including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Ability to attract, develop, grow and retain a team.
• Ability to track and control costs.
• Proficient with MS Office.
• Ability to utilize various computer systems including an FSM, CRM, Accounting and LMS systems.
• Basic organization and time management skills.
• Change management skills,

Work Environment/Physical Demands

• This is primarily an office role, with site visits required on occasion for customer service or mentorship of field associates.
• Overnight travel required up to 20% of the time.

Once you land this position, you'll enjoy:

• Working for a company where the associates are viewed as the company's greatest asset.
• Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
• A growing company with a first-class reputation in our respective industries.
• A culture that is fun, family oriented and entrepreneurial.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.

Equal opportunity employer/ Veterans/ Disabled