Operations Manager, Service

Operations Manager Position Responsibilities: Responsible for application, design and promotion, installation, verification and service of all companyproducts and services to include the direction of staff in software development, engineering, projectmanagement, installation, and technical services departments. Ensures the performance of companyresources. Creates maximum customer satisfaction and meets or exceeds the revenue and profit objectivescontained in the project estimate and that of the Predetermined Plan for Profit.Forecast and track the equipment, manpower and budget requirements for construction. Monitors cost andlabor performance to estimates works with Project Managers and Controller to forecast cost tocomplete on projects as required by company policy. Implements corrective actions as required to ensureperformance to plan.Optimizes performance of departments under his/her direction, to include reducing errors and go-backsacross all activities, labor realization and project hours s a percentage of hours paid and reduces/compresseslead- and cycle-time throughout the chain of value creationDevelops and fosters a high-level relationship with key members of customer management staff.Determine/enforce the Operations Department policies regarding employee responsibilities, training,workmanship quality, daily planning, and scheduling.Develop innovations and ideas on new equipment, processes, operating techniques and procedures toreduce direct job expense, improve products, and enhance safety.Develop and oversee customer training program including demonstration and class materials.Manage company facilities including warehouse, testing facility, computer systems used in software andengineering, tool/equipment inventory, vehicles, shop, catalog and other reference resources.Assists the Sales Manager in marketing the company services to potential customers.Support the Branch General Manager in development of strategic and operating plans, and PredeterminedPlan for Profit.Conduct employee evaluations for direct reports and ensure annual reviews are conducted on all personnelunder his/her oversight. Ensure employee retention.Establish procedures for maintenance of equipment. Assign equipment to employees and maintainaccountability of issued equipment.Review and approve all new contracts.Proposes and develops policies and procedures for review and approval by Branch General Manager and President, as applicable, to streamline, structure, and improve operational efficiency and effectiveness.