T.K.M.S, LLC & Lou’s Transport, LLC
We are a fast-growing aggregate trucking company specializing in the hauling of sand, gravel, rock, and other construction materials. We pride ourselves on delivering reliable service, maintaining strong customer partnerships, and operating a safe, efficient fleet. We are seeking an experienced and dynamic Operations Manager to lead our dispatch, driver, and billing teams while ensuring exceptional customer service. This is a full operational leadership role responsible for elevating execution standards across the organization. Salary to be determine based on experience.
Keyword: Truck Driver Class A
Required Experience:
The Director of Operations is expected to:
- Move the organization from reactive management to proactive operational control
- Establish consistent execution standards across all field functions
- Drive accountability at every level of dispatch, fleet, labor, and safety operations
- Reduce dependency on ownership for daily problem-solving and escalation
- Build scalable systems, processes, leadership discipline, and cross-company operational efficiencies across TKMS, Lou’s, and sister company operations
- This role is accountable for creating operational maturity, predictability, and control at scale.
Key Responsibilities
1. Dispatch & Daily Execution Leadership
- Own daily and weekly dispatch operations, including scheduling, load coverage, and truck utilization
- Adjust real-time operations to ensure service continuity and efficiency
- Serve as the primary operational decision-maker for dispatch execution
- Interface with dispatchers, supervisors, and field leadership (ownership escalations only when necessary)
2. Driver & Labor Management
- Own driver performance management, coaching, discipline, and accountability standards
- Ensure consistent enforcement of company policies and operational expectations
- Address performance issues directly and escalate high-risk or union-related disciplinary matters as needed
3. Union Operations (Operational Compliance Only)
- Oversee day-to-day adherence to collective bargaining agreement requirements
- Maintain compliance with union rules and coordinate with union representatives on operational matters
- Identify and escalate grievances early
- This role does not participate in contract negotiation or labor strategy
4. Safety & Regulatory Compliance
- Own DOT/FMCSA compliance, inspections, audits, and corrective action processes
- Track and report safety metrics, violations, and incident trends
- Ensure consistent compliance across all operational functions
5. Fleet Maintenance Coordination
- Own preventative maintenance scheduling and execution coordination
- Prioritize repairs based on operational impact and safety requirements
- Coordinate with internal maintenance teams and external vendors to minimize downtime
6. Job-Site & Material Logistics
- Oversee job-site sequencing, material movement, and field logistics coordination
- Resolve real-time site-level operational issues to maintain productivity and flow
- Ensure alignment between dispatch, field teams, and project requirements
7. Reporting, KPIs & Operational Visibility
- Own daily, weekly, and monthly operational reporting
- Track and manage key performance indicators, including:
- Truck utilization
- On-time performance
- Downtime
- Safety incidents
- Labor performance
- Accounts receivable aging
- Past-due customer balances
- Billing accuracy and timeliness
- Provide proactive risk identification and early warning signals to leadership
8. Process Improvement & Cross-Functional Leadership
- Standardize best practices and drive operational efficiencies across TKMS, Lou’s, and sister company operations
- Collaborate cross-functionally with internal departments, sister companies, and ASI to improve workflows, systems, communication, and execution outcomes
- Own the operational management, administration, and optimization of the company CRM platform, including process consistency, reporting, workflow management, and user accountability
- Partner with the Sales Manager, who is responsible for CRM data input, sales activity execution, and pipeline management
9. CRM Operational Management
- Own the operational administration and ongoing optimization of the CRM platform Establish CRM process standards, workflows, reporting structures, and accountability measures Ensure CRM data integrity, operational visibility, and cross-functional usability Coordinate with sales leadership to improve reporting, forecasting, communication, and operational execution Support cross-company alignment and operational efficiencies through consistent
- CRM utilization Sales Manager maintains responsibility for CRM input, sales activity tracking, and pipeline updates
- Decision-Making Authority
Full Authority Over:
- Daily dispatch operations and execution decisions
- Driver performance management and disciplinary enforcement
- Safety enforcement and compliance actions
- Fleet maintenance prioritization and coordination
- Field-level operational problem resolution
Does NOT Own:
- Union contract negotiation or labor strategy
- Pricing, sales, or customer contracting
- Capital expenditure approvals
- Long-term corporate strategy (provides input only)
Success Indicators
- Predictable, stable, and well-controlled daily operations
- High truck utilization and reduced idle time
- Reduced operational escalations to ownership
- Strong compliance with union and non-union requirements
- Improved driver accountability and performance consistency
- Reduced safety incidents and improved audit outcomes
- Clearly defined operational ownership with minimal ambiguity in decision-making
- Improved operational alignment and efficiencies across sister companies
- Consistent and effective CRM utilization supporting operational visibility and sales coordination
Leadership Expectations
- Operates as the highest-level accountable leader for daily operations execution
- Reports directly to the VP of Trucking
- Builds a culture of ownership, urgency, and accountability across field teams
- Drives decisions at the lowest effective level to reduce dependency on leadership escalation
- Establishes scalable systems that support organizational growth
- Strengthens coordination between dispatch, fleet, field operations, and support functions
- Consistently elevates operational performance standards across TKMS and Lou’s
- Promotes collaboration and operational alignment across sister companies to maximize shared efficiencies and resources
Ensure CRM systems effectively support operational execution, reporting and the Director of Operations is expected to:
- Move the organization from reactive management to proactive operational control
- Establish consistent execution standards across all field functions
- Drive accountability at every level of dispatch, fleet, labor, and safety operations
- Reduce dependency on ownership for daily problem-solving and escalation
- Build scalable systems, processes, leadership discipline, and cross-company operational efficiencies across TKMS, Lou’s, and sister company operations
- This role is accountable for creating operational maturity, predictability, and control at scale.
Key Responsibilities
1. Dispatch & Daily Execution Leadership
- Own daily and weekly dispatch operations, including scheduling, load coverage, and truck utilization
- Adjust real-time operations to ensure service continuity and efficiency
- Serve as the primary operational decision-maker for dispatch execution
- Interface with dispatchers, supervisors, and field leadership (ownership escalations only when necessary)
2. Driver & Labor Management
- Own driver performance management, coaching, discipline, and accountability standards
- Ensure consistent enforcement of company policies and operational expectations
- Address performance issues directly and escalate high-risk or union-related disciplinary matters as needed
3. Union Operations (Operational Compliance Only)
- Oversee day-to-day adherence to collective bargaining agreement requirements
- Maintain compliance with union rules and coordinate with union representatives on operational matters
- Identify and escalate grievances early
- This role does not participate in contract negotiation or labor strategy
4. Safety & Regulatory Compliance
- Own DOT/FMCSA compliance, inspections, audits, and corrective action processes
- Track and report safety metrics, violations, and incident trends
- Ensure consistent compliance across all operational functions
5. Fleet Maintenance Coordination
- Own preventative maintenance scheduling and execution coordination
- Prioritize repairs based on operational impact and safety requirements
- Coordinate with internal maintenance teams and external vendors to minimize downtime
6. Job-Site & Material Logistics
- Oversee job-site sequencing, material movement, and field logistics coordination
- Resolve real-time site-level operational issues to maintain productivity and flow
- Ensure alignment between dispatch, field teams, and project requirements
7. Reporting, KPIs & Operational Visibility
- Own daily, weekly, and monthly operational reporting
- Track and manage key performance indicators, including:
- Truck utilization
- On-time performance
- Downtime
- Safety incidents
- Labor performance
- Accounts receivable aging
- Past-due customer balances
- Billing accuracy and timeliness
- Provide proactive risk identification and early warning signals to leadership
8. Process Improvement & Cross-Functional Leadership
- Standardize best practices and drive operational efficiencies across TKMS, Lou’s, and sister company operations
- Collaborate cross-functionally with internal departments, sister companies, and ASI to improve workflows, systems, communication, and execution outcomes
- Own the operational management, administration, and optimization of the company CRM platform, including process consistency, reporting, workflow management, and user accountability
- Partner with the Sales Manager, who is responsible for CRM data input, sales activity execution, and pipeline management
9. CRM Operational Management
- Own the operational administration and ongoing optimization of the CRM platform Establish CRM process standards, workflows, reporting structures, and accountability measures Ensure CRM data integrity, operational visibility, and cross-functional usability Coordinate with sales leadership to improve reporting, forecasting, communication, and operational execution Support cross-company alignment and operational efficiencies through consistent
- CRM utilization Sales Manager maintains responsibility for CRM input, sales activity tracking, and pipeline updates
- Decision-Making Authority
Full Authority Over:
- Daily dispatch operations and execution decisions
- Driver performance management and disciplinary enforcement
- Safety enforcement and compliance actions
- Fleet maintenance prioritization and coordination
- Field-level operational problem resolution
Does NOT Own:
- Union contract negotiation or labor strategy
- Pricing, sales, or customer contracting
- Capital expenditure approvals
- Long-term corporate strategy (provides input only)
Success Indicators
- Predictable, stable, and well-controlled daily operations
- High truck utilization and reduced idle time
- Reduced operational escalations to ownership
- Strong compliance with union and non-union requirements
- Improved driver accountability and performance consistency
- Reduced safety incidents and improved audit outcomes
- Clearly defined operational ownership with minimal ambiguity in decision-making
- Improved operational alignment and efficiencies across sister companies
- Consistent and effective CRM utilization supporting operational visibility and sales coordination
Leadership Expectations
- Operates as the highest-level accountable leader for daily operations execution
- Reports directly to the VP of Trucking
- Builds a culture of ownership, urgency, and accountability across field teams
- Drives decisions at the lowest effective level to reduce dependency on leadership escalation
- Establishes scalable systems that support organizational growth
- Strengthens coordination between dispatch, fleet, field operations, and support functions
- Consistently elevates operational performance standards across TKMS and Lou’s
- Promotes collaboration and operational alignment across sister companies to maximize shared efficiencies and resources
- Ensure CRM systems effectively support operational execution, reporting, and cross-functional communication
Benefits:
- Very affordable PPO health insurance starting as low as $15 per week.
- Dental and Vison insurance available
- Personal Time Off available after 60 days of employment
- Weekly pay
- 401K with company contribution.
From: Asphalt Specialists, LLC.