With over 45 years of experience, AA Asphalting LLC has become the Northwest's leading asphalt & concrete restoration provider. Our customers include public utilities, general contractors, government agencies, private businesses, etc. and have come to expect quality workmanship at competitive prices. We take great pride in the service and quality of work we provide to our customers and are searching for an Operations Manager to join our Vancouver team!
The Operations Manager is responsible for full branch performance in Vancouver, WA, including profitable revenue growth, margin expansion, operational execution, and team leadership. This role requires a hands-on leader with the business insight and drive to strengthen the existing operation, establish clear standards and accountability, build a high-performing team, and deliver measurable improvements in financial and operational performance.
This leader oversees construction operations across multiple projects, ensuring disciplined planning, scheduling, resource management, and execution to meet quality, safety, schedule, and budget expectations. The Operations Manager is accountable for assessing operational challenges, identifying opportunities for improvement, and personally leading changes that strengthen performance and profitability. The role also leads expansion into the Portland market by developing customer relationships, building crew capacity, pursuing new business, and establishing the operational foundation for sustainable regional growth. Success requires strong field leadership, financial accountability, customer engagement, and a commitment to taking ownership of results.
Key Responsibilities
- Owns overall branch performance and financial results, including revenue growth, gross margin, crew and labor productivity, backlog health, and cash flow discipline. Reviews forecasts and ensures operational execution aligns with the business plan.
- Drives schedule accuracy by consistently aligning work to plan, identifies gaps and takes corrective action, and ensures dependable, on-time execution across all operations.
- Leads production by optimizing resources, controlling costs, and ensuring efficient execution without compromising safety or quality.
- Reviews project plans, specifications, and site conditions to ensure work is properly planned and resourced. Coordinates utility locating, site preparation, access requirements, no-parking arrangements, and other construction constraints before work begins.
- Conducts regular site visits to assess project progress, validate execution standards, and ensure work is completed safely, efficiently, and to required quality standards.
- Schedules, sets deadlines, and communicates project expectations for field operations to ensure timely completion of projects. Organizes resources, provides, direction and assists in resolving problems.
- Establishes clear expectations with superintendents and foremen before project mobilization, including scope, schedule, budget, staffing, quality, and safety requirements, and provides ongoing direction throughout execution.
- Ensures projects meet contract requirements and established cost, schedule, quality, safety, and customer satisfaction expectations. Identifies and addresses project risks, cost overruns, labor inefficiencies, and other issues affecting performance.
- Oversees job tracking and documentation in Field Service (FS), ensuring accurate and timely entry of work orders, tickets, and job details.
- Ensures accurate billing, strong cash flow management, and timely collections in coordination with finance.
- Maintains and strengthens customer relationships by delivering quality workmanship, ensuring satisfaction and long-term partnerships, and promptly and accurately troubleshooting and resolving issues.
- Proactively engages customers, builds relationships, and leads the pursuit and conversion of new business opportunities into profitable work. Takes ownership of growth across the Vancouver and Portland markets by developing and executing growth strategies and actively pursuing projects to support sustainable regional expansion.
- Takes direct accountability for growth outcomes, including new work secured, revenue development, backlog quality, customer retention, and profitability.
- Builds, develops, and leads field and office teams, including superintendents and foremen, by setting clear expectations, reinforcing accountability, and building a strong, performance-driven culture. Recruit, coach, develop, and retain top talent.
- Establishes clear roles, performance expectations, and accountability at every level. Reinforces standards for productivity, safety, quality, customer service, professionalism, and execution, addressing performance issues promptly and making necessary personnel decisions.
- Provides visible, hands-on field leadership, coaching superintendents and foremen in planning, communication, leadership, and decision-making while holding them accountable for team and project performance.
- Ensures the health and safety of the team by promoting and complying with all safe work practices, policies, and processes in compliance with local, state, federal and company rules and regulations.
- Promotes continuous improvement, ownership, teamwork, and accountability by addressing problems directly, following through on commitments, and using lessons learned to improve operational performance.
- Models and reinforces the Company's core values of Respect, Trust, and Create through daily decisions, communication, and leadership.
Qualifications
- Demonstrated success building, scaling, or turning around a construction, field services, or similar operations business, including the ability to identify challenges, lead meaningful changes, and deliver measurable results.
- Proven experience managing branch, regional, or business-unit performance, including revenue growth, gross margin, labor productivity, cost control, and cash flow.
- Track record of developing customer relationships, winning new business, and growing revenue profitably through direct customer engagement and opportunity development.
- Strong leadership and team-building skills, including recruiting, developing, and retaining employees, establishing performance standards, and addressing personnel and performance issues.
- In-depth knowledge of construction operations, equipment, safety guidelines, and project execution.
- Demonstrated ability to interpret financial reports, job costing, forecasts, and operating metrics to identify problems, make informed decisions, and improve business results.
- Strong planning, scheduling, resource management, and project coordination skills, with the ability to manage multiple crews and projects in a deadline-driven environment.
- Ability to read and interpret construction plans, specifications, contracts, and scope documents.
- Excellent organizational, problem-solving, decision-making, and time management skills.
- Excellent interpersonal communication skills, both verbal and written, with the ability to work effectively with customers, field personnel, office teams, and leadership.
- Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Why Join AA Asphalting?
- Comprehensive Benefits: Medical, Dental, Vision
- 401(k) with Profit Sharing
- Discounted YMCA Membership
- Year-Round Employment
- Paid Time Off (PTO) & Holiday Pay
- Ongoing Learning & Career Advancement Opportunities
If you're ready to take the next step in your Operations career with a respected and growing company, we encourage you to apply online today. We look forward to hearing from you!
Pre-employment drug screen and background check required. AA Asphalting is proud to be an Equal Opportunity Employer.